Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Makeba Shaw

Wilmington,NC

Summary

Experienced human services professional with a focus on improving child welfare practice through a safety-focused perspective and utilizing data to create a culture of moving from policy to practice. Dedicated to continuous quality improvement and achieving better outcomes for children and families. Licensed Clinical Mental Health Counselor with 17 years of experience in Wilmington, NC.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Regional Child Welfare Consultant

NCDHHS
10.2019 - Current
  • Augmenting Child Welfare Programs and services via close collaborations with county Departments of Social Services
  • Analyzing and synthesizing of record review data
  • Leading in-depth discussions oriented towards establishing root cause analysis
  • Provisioning technical support to county-based child welfare programs for 9 counties to enhance their data quality through Continuous Quality Improvement
  • Facilitation of assistance in assessing county data, evaluation of programs and practices, subsequently drawing up and implementing continuous quality improvement plans, and closely monitoring outcomes
  • Developing a detailed data profile for each county by assimilating aggregate-level data from a myriad of sources
  • Executing meticulous data reviews of county child welfare programs
  • Representing DHHS in collaborative work groups with other staff members and stakeholders with an aim to modify or develop policies and practices that prioritize improved outcomes for children and families

Social Work Supervisor III

Brunswick County DSS
10.2017 - 10.2019
  • Provided leadership and supervision to social workers engaged in the execution of both direct and indirect service provision to clientele
  • Developed protective strategies and case plans in collaboration with teammates to ensure the welfare of individuals and families
  • Coordinated and ensured comprehensive staff training for consistent information update on state policy and application procedures
  • Imparted strategic recommendations to senior administration regarding matters of personnel, administrative, and financial planning
  • Participated in consultations regarding intricate decisions such as the separation of children from parents or caregivers, and applicable alternative placement strategies
  • Managed and supported staff in completing court-related documentation with precision and timeliness
  • Maintained a comprehensive case oversight through regular staff meetings, consultation sessions, and thorough record reviews

Continuous Quality Improvement Supervisor

Brunswick County DSS
10.2016 - 10.2017
  • Served as an integral part of the management team, contributing to the establishment of program goals and internal policies following an assessment of needs within the Adult and Children's Services Programs
  • Managed coordination of all Federal, State, and county audits relevant to adult and child welfare practice and eligibility
  • Compiled and presented statistical data gathered from case reviews indicating the performance per worker, team and overall program to identify strengths, areas for improvement, as well as trending issues in adult and child welfare
  • Provided technical assistance to supervisors, program administrator and director for case work and skill enhancements based on case review findings
  • Developed tools for monthly case and record reviews and kept track of statistical information to be reported to the county board
  • Attended training related to quality assurance, incorporating acquired information to aid management in establishing a continuous process of improvement
  • Conducted quality assurance analysis, reviewed records, and carried out observations/evaluations to ensure ongoing compliance with Federal, State, and agency regulations
  • Served as a leading member of the management team and developed program goals and internal policies stemming from comprehensive assessments

Social Work Supervisor III

Brunswick County DSS
10.2012 - 10.2016
  • Oversaw the operations of the department's social work programs by supervising a team of six social workers engaged in Intake, CPS Assessments, and In-Home Services
  • Utilized social work principles, techniques, and practices to address distinct casework and community issues
  • Established outreach initiatives and educational programs for community hospitals, schools, and the court improvement committee to inform them about the laws, regulations, and policies governing social work programs
  • Conducted regular case reviews and consultations to provide substantial and recurring technical guidance to social workers
  • Evaluated service quality to ensure adherence to state and federal standards
  • Organized staff training to keep social workers up to date with changes in state policy, and to support them in applying these policies in the field

Placement and LINKS Coordinator, Assessments

Brunswick County DSS
10.2006 - 10.2012
  • Engaged in protective services, treatment and placement for children and adolescents
  • Task portfolio included investigating reports of neglect and abuse, constructing service plans and strategies, interpreting state laws and policies, and facilitating families' access to community services
  • Represented Brunswick County Department of Social Services in family court proceedings while maintaining a comprehensive database of adolescents in foster care

Education

Master of Arts in Counseling -

Seton Hall University

Bachelor of Arts in Psychology -

University of North Carolina, Chapel Hill

Skills

  • Data Analysis
  • Quality Assurance
  • Program Evaluation
  • Technical Assistance
  • Policy Improvement

Certification

Licensed Clinical Mental Health Counselor (2006-Current)

Timeline

Regional Child Welfare Consultant

NCDHHS
10.2019 - Current

Social Work Supervisor III

Brunswick County DSS
10.2017 - 10.2019

Continuous Quality Improvement Supervisor

Brunswick County DSS
10.2016 - 10.2017

Social Work Supervisor III

Brunswick County DSS
10.2012 - 10.2016

Placement and LINKS Coordinator, Assessments

Brunswick County DSS
10.2006 - 10.2012

Master of Arts in Counseling -

Seton Hall University

Bachelor of Arts in Psychology -

University of North Carolina, Chapel Hill

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Makeba Shaw