MAKEDA FREEMAN
Upper Marlboro,MD
Summary
Results-driven professional with over 10 years of experience in branch operations and sales team management. Skilled in analyzing business challenges and implementing innovative solutions to enhance operational efficiency and customer satisfaction. Expertise in risk management, marketing, and business accounting. Committed to optimizing processes and fostering strong client relationships to achieve sales targets.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
BRANCH MANAGER
Enterprise Rent-a-Car
College Park, MD
06.2021 - 06.2026
- Managed daily branch operations, overseeing utilization and maintenance of 350 vehicles to ensure operational efficiency.
- Developed, planned, and actively participated in branch sales and marketing efforts to increase and improve revenue.
- Identified and fostered relationships with local and corporate clients, insurance companies, and service managers to enhance sales and create new opportunities.
- Trained and supported staff on point-of-sale systems, effective sales techniques, customer service best practices, marketing strategies, financial management, and general operational procedures.
- Presented quarterly and yearly summary reports of branch operations and overall profitability to colleagues and senior leadership.
- Minimized business risks through proactive assessments and strategic implementation.
- Oversaw the complete fiscal cycle, managing budgets and financial plans.
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
Arlington/Falls Church, VA
08.2018 - 06.2021
- Coordinated branch training sessions for over 20 management trainees, enhancing sales and retention skills.
- Assisted in conducting branch training sessions for over 20 management trainees to improve sales, retention, and areas of opportunity.
- Mentored new sales associates, fostering a positive store culture that facilitated team promotions.
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
Washington, DC
06.2017 - 08.2018
- Listened and assisted in resolving customer inquiries, concerns, and complaints regarding services and products; exceeding customer service standards.
- Maintained comprehensive records of past-due customer account activity to support timely follow-up and resolution.
- Defined sales objectives to guide team performance each week and month.
MANAGEMENT TRAINEE (Intern)
Enterprise Rent-a-Car
Washington, DC
06.2013 - 08.2015
- Learned processes to manage vehicle fleet, provide quality customer service, develop marketing strategies, and build relationships with customers and peers.
- Supported branch operations by executing daily customer service tasks, ensuring customer satisfaction.
- Processed rental agreements, reservations, and return transactions using company systems.
- Inspected vehicles for cleanliness, damage, and readiness, ensuring quality delivery to customers.
SPORTS, HEALTH AND FITNESS CAMP DIRECTOR
DC Government
Washington, DC
06.2013 - 08.2015
- Supervised camp staff to ensure effective program delivery and participant engagement.
- Oversaw daily activities of camp staff to ensure effective functioning of the program.
- Collaborated with parents, community partners, and vendors to enhance camp experience and support community involvement.
- Demonstrated leadership skills by mentoring and providing children with guidance, support, and opportunities within the community.
- Ensured children's safety and engagement throughout camp. Ensured proper use of all equipment.
Education
Bachelors Degree - Business Management
Clark Atlanta University
Atlanta , GA 08.2013 - 05.2017
Skills
- Operations Management
- Project Management
- Financial Oversight
- Budget analysis
- Revenue Generation
- Strategic Planning
- Client Relations
- Business Development
- Risk Management
- Fleet Management
- Inventory Control
- Reporting
- Office suite proficiency
- Training
- Employee Development
- Leadership
- Coaching and mentoring
- Problem Solver
- Strategic Planning
Certification
Six Sigma White Belt Certified, 2017
Accomplishments
- Consistently achieved sales targets using successful branch partnerships and marketing initiatives; increasing customer satisfaction by 30%;
- Increased overall sales by 18% within the organization;
- Recognized as Top performer on monthly matrix 12 out of 14 months;
- Recognized for having the best Outside Sales Presentation;
- Increased the number of program participants by 50% by executing strategic marketing plans;
Timeline
BRANCH MANAGER
Enterprise Rent-a-Car
06.2021 - 06.2026
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
08.2018 - 06.2021
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
06.2017 - 08.2018
Bachelors Degree - Business Management
Clark Atlanta University
08.2013 - 05.2017
MANAGEMENT TRAINEE (Intern)
Enterprise Rent-a-Car
06.2013 - 08.2015
SPORTS, HEALTH AND FITNESS CAMP DIRECTOR
DC Government
06.2013 - 08.2015