Makeda Griffiths
Customer Service Representative
Dallas,TX
Summary
Customer service professional with over 5 years of experience in healthcare, financial services, and insurance environments. Proven ability to handle high-volume calls, communicate clearly, and remain calm under pressure. Skilled in resolving customer concerns, managing sensitive information, and providing efficient support. Currently seeking an entry-level opportunity to contribute strong communication, problem-solving, and customer service skills in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Insurance Broker
Blue Cross Blue Shield of Texas
Dallas, Texas
01.2022 - Current
- Assisted clients with Life & Health insurance policies and coverage options
- Explained benefits, eligibility, and policy details clearly and professionally
- Handled client questions and concerns in a calm, supportive manner
- Maintained accurate records and documentation of client interactions
- Followed state regulations and confidentiality standards
- Built trust with clients through strong communication and problem-solving skills
Customer Relations Specialist
Santander Consumer USA
Dallas, Texas
06.2018 - 11.2021
- Handled high-volume inbound and outbound calls regarding late payments and account issues
- De-escalated emotionally charged customer situations with professionalism and empathy
- Assisted customers in setting up payment arrangements and resolving account concerns
- Accurately documented customer interactions and account details in system databases
- Multitasked across multiple systems while maintaining attention to detail
- Followed strict company policies, compliance standards, and confidentiality guidelines
Patient Intake Coordinator
Medical City Healthcare
Dallas, TX
08.2015 - 01.2017
- Greeted and assisted patients during intake and registration process
- Collected and verified patient, medical, and insurance information accurately
- Managed high patient volume in a fast-paced healthcare environment
- Communicated with patients experiencing stress, pain, or urgent situations
- Maintained confidentiality and followed HIPAA regulations
- Entered patient data into systems with accuracy and attention to detail
Education
Associate of Science - Dental Hygiene
El Centro College
Dallas, TX 05.2001 -
Skills
- Customer Service
- Conflict Resolution
- Active Listening
- Communication Skills
- Problem Solving
- Data Entry & Documentation
- Multitasking
- HIPAA Compliance
Timeline
Insurance Broker
Blue Cross Blue Shield of Texas
01.2022 - Current
Customer Relations Specialist
Santander Consumer USA
06.2018 - 11.2021
Patient Intake Coordinator
Medical City Healthcare
08.2015 - 01.2017
Associate of Science - Dental Hygiene
El Centro College
05.2001 -