MAKEDA JONES
Philadelphia,PA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills.
Overview
9
9
years of professional experience
Work History
Housekeeper
Angie's List
Indianapolis, IN
06.2022 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
Customer Service Representative
Avon
Philadelphia, PA
04.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Home Health Aide
Good Family Support Services
Philadelphia, PA
Feb2018 - 10.2022
- Assisted with personal care activities, such as bathing, dressing, and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
Direct Care Worker
Helping Hands Home Health Care
Philadelphia, PA
01.2017 - 03.2019
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Encouraged socialization through recreational activities such as group outings and community events.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Unarmed Security Guard
Allied Security
Philadelphia, PA
06.2015 - 11.2015
- Observed all entrances for any signs of criminal activities or trespassers.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
Education
High School Diploma -
06-1995
Some College (No Degree) - Computer Networking
Skills
- Excellent Leadership
- Hardworking
- Complex Problem-Solving
- Customer service-focused
- Teamwork
- Budget Control
Timeline
Housekeeper - Angie's List
06.2022 - Current
Customer Service Representative - Avon
04.2019 - Current
Direct Care Worker - Helping Hands Home Health Care
01.2017 - 03.2019
Unarmed Security Guard - Allied Security
06.2015 - 11.2015
Home Health Aide - Good Family Support Services
Feb2018 - 10.2022
Bartram John - Main - High School Diploma,
Computer Learning Center - Some College (No Degree), Computer Networking