Summary
Overview
Work History
Education
Skills
Subject
Body
Location
Timeline
Generic

Melissa Lee

Bronx,New York

Summary

Excellent and highly dependable Customer Service Representative Leader with over 5 years experience in successfully solving complex customer problems and accounting issues. Excellent experience in collections, customer service and data entry with exceptional interpersonal and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Account Representative

Brims Snacks of NYC
Bronx, New York
12.2022 - Current
  • Create Invoices
  • Print Cheques
  • Make bank deposits
  • Respond to calls and e-mails
  • Accounts Receivables & Accounts payables
  • Microsoft office
  • Outlook
  • Attend to customers
  • Schedule business meetings
  • Creating Purchase Orders
  • Receiving Shipments
  • Providing inventory reports
  • Data entry
  • Generate reports

Customer Service Cashier

Busch Gardens Williamsburg
Williamsburg, VA
05.2022 - 10.2022
  • Attending to customers
  • Packing stock
  • Receiving inventory
  • Cashiering

Customer Service Representative

Sutherland Global Solutions
Mandeville, Jamaica
01.2021 - 03.2022
  • Assist customers with insurance policies
  • Make calls to existing and potential customers
  • Send and receive emails
  • Data entry using Microsoft office

Secretary

Christie’s Academy
Jamaica
12.2019 - 12.2020
  • Answering and making phone calls
  • Sending emails
  • Basic bookkeeping,
  • Schedule appointments and business meetings.
  • Filing documents.
  • Data entry for students

Sales Associate

Body and Soul
Jamaica
08.2019 - 12.2019
  • Conduct cashier duties
  • Assist customers
  • Inventory taking
  • Stocking

Education

Bachelor Of Business Administration - Accounting And Business Management

Northern Caribbean University - Jamaica
Jamaica

High School Diploma -

Decartert College- Jamaica
Manchester, Jamaica
06.2019

Middle School - General Studies

Spalding Primary - Jamaica
Manchester, Jamaica
06.2014

Skills

  • Excellent leadership
  • Excellent in Microsoft office
  • Excellent in Outlook business platform
  • Excellent in Quickbooks
  • Excellent invoicing, cash and credit transactions
  • Excellent data entry skills
  • Excellent Customer Service
  • Excellent in Multitasking
  • Excellent in reading and generating Accounts Receivables and payables reports
  • Proficient in Bmobile Route Software System
  • Positive Interactions
  • Inventory taking
  • Fast environment worker
  • Excellent technology skills
  • Book keeping abilities
  • Fast learner
  • Excellent in filing data and paper work
  • Excellent training skills
  • Stocking
  • Stocking

Subject

Job Opening

Body

To whom it may concern; I would like to express my interest in this position. I am a self-motivated and progress-driven individual with an extensive background in customer service and accounting. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to your business. Throughout the course of my career, I have honed my abilities in customer service and performing accounting duties. I am an astute problem-solver capable of prioritising and managing just about anything. In my previous role, I exercised skills in communication, customer service and accounting duties and consistently contributed to team efforts and organisational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in motivation and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. Please take a moment to review my enclosed resume and accompanying credentials. I would appreciate the opportunity to speak with you regarding my candidacy for this position.

Due to the fact that I was a full time university student (Accounting), my previous working history before 2021 were part time positions until I paused on school due to financial reasons. I am looking forward to your response and becoming an asset to growing your business.

Thank you for your consideration. Sincerely, Melissa Lee

Location

Bronx, New York

Timeline

Customer Account Representative

Brims Snacks of NYC
12.2022 - Current

Customer Service Cashier

Busch Gardens Williamsburg
05.2022 - 10.2022

Customer Service Representative

Sutherland Global Solutions
01.2021 - 03.2022

Secretary

Christie’s Academy
12.2019 - 12.2020

Sales Associate

Body and Soul
08.2019 - 12.2019

Bachelor Of Business Administration - Accounting And Business Management

Northern Caribbean University - Jamaica

High School Diploma -

Decartert College- Jamaica

Middle School - General Studies

Spalding Primary - Jamaica
Melissa Lee