Makeda Marc
Bowman
Coconut Creek,FL
1
Certification
4
years of professional experience
Results-driven Real Estate Operations professional with five-plus years of experience in documentation, regulatory compliance, and administrative support. Transitioning into transaction coordination following the Florida Real Estate Sales Associate Examination (license activation pending). Expertise in Florida real estate principles ensures projects remain organized, compliant, and on schedule.
Work History
Right of Way Agent I
1 Year- Property Acquisition Support: Coordinated documentation supporting utility infrastructure projects from initial ownership research through executed easement agreements, ensuring project files remained accurate and complete.
- Title Research & Ownership Verification: Conducted title research, reviewed legal descriptions, verified ownership records, and analyzed public records to support real estate acquisition activities.
- Documentation Management: Prepared, reviewed, and maintained legal agreements, easements, and supporting documentation while ensuring compliance with company standards and project requirements.
- Stakeholder Coordination: Served as the primary point of communication between landowners, engineers, surveyors, project managers, attorneys, and internal teams to facilitate timely project progression.
- Project Tracking: Managed multiple active property files by monitoring documentation status, project milestones, outstanding requirements, and critical deadlines.
- Records & Compliance: Maintained organized electronic records supporting reporting, audit readiness, document retention, and regulatory compliance.
Customer Service Representative
2 Years 5 Months- Account Management: Managed a high volume of customer accounts, assisting with product inquiries, order processing, and account updates while delivering exceptional customer service.
- Transaction Processing: Processed financial transactions, warranty claims, and order documentation with exceptional accuracy while maintaining data integrity and compliance.
- Documentation & Compliance: Maintained detailed customer records and case documentation in accordance with company policies, quality standards, and operational procedures.
- Cross-Functional Collaboration: Worked closely with sales, logistics, warehouse, and warranty departments to resolve customer issues and improve transaction efficiency.
- Order & Logistics Support: Monitored order fulfillment and shipment activity, providing proactive communication that improved the overall customer experience.
- Relationship Management: Built lasting customer relationships through effective communication, problem-solving, and timely issue resolution within a fast-paced remote environment.
Education
Associate of Science - General Studies
Skills
Real Estate Operations
Property & Contract Documentation • Title Research • Easement Coordination • Regulatory Compliance • Document & Records Management • File Coordination
Operations & Administration
Project Coordination • Field Coordination • Deadline Management • Administrative Support • Process Improvement
Client & Stakeholder Relations
Stakeholder Coordination • Relationship Management • Collaboration • Conflict Resolution • Confidential Information Handling
Technology
Microsoft Office Suite (Excel
Word
Outlook
Teams) • Google Workspace • Adobe Acrobat Pro • DocuSign • SAP
Certification
- Google Project Management Professional Certificate – Coursera
- Certified Notary Public – State of Florida
Licenses & Certifications
Licenses
- Florida Real Estate Sales Associate (License Activation Pending)
- Florida Notary Public
- Google Project Management Professional Certificate
- Business Specialist Technical Certificate | Broward College
Timeline
Right of Way Agent I
Bowman
07.2025 - 07.2026Read More
Customer Service Representative
NTW (TBC Corporation)
01.2023 - 06.2025Read More
Broward College
Associate of Science from General Studies
Read More