Makedonka Brooks
Frisco,TX
Summary
Accomplished Director of Licensed Child Care Operation and former pre school teacher, I excel in strategic planning and fostering team leadership. Demonstrated success in enhancing operational efficiency and building strong relationships, I drive process improvements and workforce planning, achieving significant advancements in educational and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Little Butterflies Learning Center
08.2017 - 05.2023
- Managed day-to-day operation duties.
- Maintained compliance with the Texas Department of Family and Protective Services.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Implemented quality control measures to maintain high standards of service delivery.
Teacher
Bluebonnet LC
09.2015 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor In English Philology And Education - Education
South-West University Neofit Rilski
Blagoevgrad, Bulgaria06.2010
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Quality assurance
- Leadership training
- Workforce planning
- Schedule oversight
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Staff management
- Employee development
- Customer service
- Hiring and onboarding
- Organizational structuring
- Relationship building
Certification
Licensed Center Director Certification
accredited by the Texas Department of Family and Protective Services ( non expiring )
Languages
Macedonian
Native or Bilingual
Bulgarian
Full Professional
Serbian
Full Professional
German
Limited Working
Timeline
Director of Operations
Little Butterflies Learning Center
08.2017 - 05.2023
Teacher
Bluebonnet LC
09.2015 - 06.2017
Licensed Center Director Certification
accredited by the Texas Department of Family and Protective Services ( non expiring )
Bachelor In English Philology And Education - Education
South-West University Neofit Rilski
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