MaKeeah Hinton

• Assisted in daily operations, ensuring compliance with safety and quality standards.
• Trained and mentored team members on customer service best practices.
• Executed inventory management tasks, optimizing stock levels and reducing waste.
• Implemented process improvements to enhance operational efficiency and throughput.

• Assists Store Leader with hiring and training new Team Members.
• Assists with coordinating the day-to-day workflow of Team Members in the operation; supports the team by providing direction.
• Assists the Store Leader with employment actions, including discipline and termination of Team members in accordance with company policy.
• Monitors the store’s level of performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Assist customers with questions or price discrepancies.
• Enforces the proper use of the Membership Approach with the Team.
• Maintains proper cash accountabilities at POS registers.
• Performs other duties as assigned.

• Collaborated with management on promotional initiatives to boost customer engagement.
• Developed staff schedules to ensure adequate coverage during peak hours.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.

• Delivered exceptional customer service in high-volume environments, enhancing guest satisfaction and loyalty.
• Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
• Trained new team members on operational procedures, fostering a collaborative work environment.
• Maintained cleanliness and organization of dining areas and kitchen spaces to meet health standards.
• Collaborated with team members to streamline food preparation processes, improving efficiency during peak hours.
• Resolved customer complaints effectively, promoting a positive brand image through conflict management skills.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained a productive, efficient approach to all tasks.

• Coordinated community outreach events to promote safety awareness and responsible fireworks use.
• Trained new volunteers on safety protocols and operational procedures for handling fireworks.
• Managed inventory of supplies, ensuring availability for event execution and volunteer needs.
• Assisted in the setup and breakdown of event sites, maintaining compliance with safety regulations.
• Developed engaging educational materials for public presentations on fireworks safety and regulations.
• Led volunteer teams during events, fostering teamwork and ensuring efficient task completion under pressure.
• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.
• Completed daily domestic tasks in shelters and group homes to assist people in need.