Makeeko Murray
Raleigh,NC
Summary
Energetic, customer-focused and extremely dependable individual with 10 years of diversified experience. Proven ability to adapt to the demands of a diverse and challenging workload. Ability to learn and navigate multiple computer applications with speed and accuracy. Possess strong work ethic and a desire to go beyond the expectations of an employer. Recognized as a hard worker with a proven track record as being efficient and a positive contributor to the work environment.
Overview
6
6
years of professional experience
Work History
Duke University Health System
01.2024 - Current
- Submit bills to clients
- Prepare, compile, and mail bills for products paid for by clients
- Enter data of orders into the system
- Respond to billing questions from both local and international customers
- Verify discrepancies by clients, and resolve their billing issues
- Respond to patient inquiries via phone or MyChart software
- Apply contractual/customer service adjustments to patient’s accounts
- Process debit transactions and create payment plans
- Review patient accounts in bad debt
- Submit claims to insurance
- Escalate major claim discrepancies
Biologics by McKesson
01.2022 - 01.2024
- Making outbound calls to obtain information from insurance providers
- Resolves duplicate ticket issues
- Reviews chart documentation for correct coding and additional revenue opportunities
- Ensures accurate use of modifiers
- Reviews demographic and patient insurance information for completeness
- Initiates communication needed to resolve claim issues, monitors until issues resolved, escalating as needed
- Follows up with insurance company on denials or rejected claims
- Resolves issue and resubmits claim
- Documents denial and rejections and provides input on procedure changes to ensure accuracy and efficiency
- Prepares appeal letters and submits appropriate documentation to substantiate appeal
IBM
01.2019 - 01.2024
- Telephone the patient prior to the day of surgery to inform them of the payment amount due on the day of surgery if that amount exceeds $100
- Prepare a promissory note to be signed on the day of surgery if the patient is self-pay
- Ensure that correct insurance information is entered into the computer system and enter any other comments, as necessary
- Correspond closely with the billing office, to inform them of any special accommodations or problems associated with a patient’s bill
- Ascertain insurance information from patients prior to service
Education
AA - Medical Office Administration
Wake Technical Community College
03.2025
Skills
- Medical Claims
- Insurance Verification
- Excellent Customer Service
- Billing
- Data Entry
- Client Management
- Medical Billing
Timeline
Duke University Health System
01.2024 - Current
Biologics by McKesson
01.2022 - 01.2024
IBM
01.2019 - 01.2024
AA - Medical Office Administration
Wake Technical Community College
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