Summary
Overview
Work History
Education
Skills
Timeline
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Makeesha Williams

Rockwall,Tx

Summary

Production Operator with 2+ years of experience in overseeing and managing assembly lines. Adept at ensuring smooth operations and maintaining high-quality standards in final product assembly. Demonstrates proficiency in quantity control and optimizing output to meet customer demands. Customer-oriented, professional, and adaptable to changing production needs. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs.

Overview

8
8
years of professional experience

Work History

Production Operator Labeler/Packaging Operator

Niagara Bottling, LLC
03.2024 - Current
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Maximized machine productivity.
  • Conducted daily equipment pre-op and product changeover inspections.
  • Worked with the Maintenance Department to see that all equipment is properly maintained and coordinate for repairs when needed.
  • Observed and monitored machine operations to detect malfunctions and to determine if adjustments where required..
  • Maintained a clean work area for safe and efficient operation.
  • Minimized waste or misuse of raw materials.

Call Center Customer Service Representative

Vdart BPM
08.2021 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Answered inbound calls, chats, and emails to facilitate customer service
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Call Center Customer Service Representative

Chewy.com
09.2019 - 08.2020
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Answered inbound calls, chats, and emails to facilitate customer service
  • Consulted with customers to resolve service and billing issues.

Machine Operator

Randstad/Coca-Cola
11.2017 - 02.2019
  • Prepared machine for production processes by equipping with required tools and parts
  • Documented daily production data and submitted accurate time logs to keep management up-to-date
  • Monitored and observed production line to watch for pile-ups and jams
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids
  • Operated forklift to place finished products on skids and transport to warehouse.

Call Center Chat Support Representative

Genpact
09.2016 - 11.2017
  • Answered questions from customers that came in through the company's online chat feature
  • Used various skills to resolve problems in a reasonable amount of time
  • Walked customers through online demonstrations to support better understanding of product features
  • Helped with email-based and phone support to customers at times when the department was swamped with calls and messages
  • Monitored customer issues to deliver the best resolution course, following steps involved for appropriate procedures.

Education

High School Diploma -

Alpha Charter High School

Skills

  • Call center customer service
  • Customer satisfaction
  • Inbound calls
  • Relationship management
  • Team player
  • Claims Investigation
  • Independent worker
  • Assembly and production
  • Machine Operation
  • Product Packaging
  • Material quality control

Timeline

Production Operator Labeler/Packaging Operator

Niagara Bottling, LLC
03.2024 - Current

Call Center Customer Service Representative

Vdart BPM
08.2021 - 04.2023

Call Center Customer Service Representative

Chewy.com
09.2019 - 08.2020

Machine Operator

Randstad/Coca-Cola
11.2017 - 02.2019

Call Center Chat Support Representative

Genpact
09.2016 - 11.2017

High School Diploma -

Alpha Charter High School

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Makeesha Williams