MaKeisha Johnson
Camarillo,CA
Summary
Accomplished Crew Trainer with a proven track record of fostering strong internal relationships and addressing organizational and customer needs. Demonstrates expertise in training and mentoring staff to enhance operational efficiency and service quality. Highly organized and resourceful Supervisor skilled in resolving critical issues promptly within fast-paced environments, committed to continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Supervisor
Finish Line
Nottingham, MD
05.2024 - 12.2024
- Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
- Maintained updated records of inventory, sales, and returns.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Followed company policies and procedures in order to provide excellent customer service.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Assisted customers with finding the right size, style, and color of shoe.
- Ticketed, arranged and displayed merchandise to promote sales.
Package Handler
FedEx
Sparrows Point, MD
11.2023 - 04.2024
- Inspected packages for damages or defects and recorded any issues found.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Crew Trainer
McDonald's
Essex, MD
06.2021 - 10.2023
- Instructed new team members on correct procedures for operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
Package Sorter
Amazon
Sparrows Point, MD
10.2022 - 01.2023
- Loaded packages onto pallets for shipment.
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Inspected packages for signs of damage or tampering.
- Unloaded incoming shipments from conveyor belts.
- Recorded package information into computer system.
- Sorted parcels according to postcode destinations.
- Ensured correct address labels were affixed to parcels.
- Maintained a clean and safe work environment at all times.
- Followed safety protocols when handling hazardous materials.
- Stacked packages in designated areas for further processing.
- Utilized hand-held scanning devices to track package movements.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.2022
Skills
- Processing payments
- Team leadership and supervision
- Cleaning and sanitation
- Training
- Computer skills
- In-store support
- Microsoft Office expertise
- Cash handling
- Cash drawer balancing
- Customer relations
- Warehouse safety
- Package loading
- Heavy lifting
- Package scanning
- Truck loading and unloading
- Problem Solving
Timeline
Supervisor
Finish Line
05.2024 - 12.2024
Package Handler
FedEx
11.2023 - 04.2024
Package Sorter
Amazon
10.2022 - 01.2023
Crew Trainer
McDonald's
06.2021 - 10.2023
High School Diploma -
Chesapeake High School
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