Salesforce
Makella Miller
Charlotte,NC
Summary
Dedicated Customer Support Specialist with a proven record in problem-solving and complaint handling, committed to enhancing customer satisfaction. Proficient in CRM systems and effective communication. Im a results-driven professional with 10+ years of customer services experience best known for my analytical thinking and multitasking abilities
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Teleperformance
Remote
06.2025 - 03.2026
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues, enhancing user satisfaction with product functionality.
- Documented customer interactions and feedback in CRM system, improving knowledge base for future reference.
- Managed over 100 costumer calls a day
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Multitasked to handle diverse customer needs in a high call-volume home setting, prioritizing tasks to keep up with challenging deadlines.
Biomedical Equipment Technician
Insight Global
Charlotte, NC
01.2025 - 03.2026
- Conducted routine maintenance and repairs on biomedical equipment to ensure optimal functionality.
- Calibrated over 5,000 medical devices according to manufacturer specifications and regulatory standards.
- Assisted in troubleshooting complex equipment issues to minimize downtime and enhance patient care.
- Documented service records and maintenance logs to maintain compliance with healthcare regulations.
- Collaborated with healthcare professionals to assess equipment needs and improve service delivery.
Professional Healthcare Representative
Gateway to Better Living
Charlotte, NC
06.2024 - 01.2026
- Developed and maintained strong relationships multiple with healthcare providers to enhance product awareness.
- Delivered presentations on product benefits to diverse audiences, facilitating informed decision-making.
- Collaborated with cross-functional teams to strategize targeted marketing efforts for new healthcare solutions.
- Conducted market research to identify trends and opportunities, driving strategic initiatives for product placement.
- Developed strong relationships with healthcare providers, fostering a positive working environment and enhancing collaboration efforts.
Logistics Specialist
RXO
Charlotte, NC
08.2024 - 03.2025
- Coordinated inbound and outbound shipments to ensure timely delivery and compliance with regulations.
- Managed inventory levels using advanced tracking systems to optimize stock availability and reduce costs.
- Collaborated with cross-functional teams to improve logistics processes and enhance operational efficiency.
- Analyzed transportation data to identify trends, streamline routes, and minimize delays in supply chain operations.
- Coordinated logistics operations to ensure timely and accurate shipment processing.
- Coordinated emergency response efforts during unexpected disruptions or delays in the supply chain network-minimizing negative impacts on customers and maintaining business continuity.
Support Specialist
TTEC
Remote
09.2023 - 08.2024
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted in troubleshooting technical issues to enhance user experience and satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed escalated inquiries efficiently, ensuring resolution aligned with company policies and standards.
- Developed training materials for new team members, fostering knowledge retention and operational efficiency.
Cruise Specialist
Norwegian Cruise Line
Remote
06.2023 - 02.2024
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Retail Banking Representative
Home Savings and Loan
Remote
04.2021 - 05.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account transactions accurately, ensuring compliance with banking regulations and policies.
- Educated clients on banking products and services to enhance financial literacy and engagement.
- Assisted in identifying customer needs, recommending tailored solutions to improve satisfaction.
- Resolved customer complaints in a timely manner, maintaining professionalism and empathy throughout the process.
Healthcare Customer Service Representative
First Light Home Healthcare
Remote
05.2019 - 06.2021
- Provided exceptional customer support for healthcare inquiries, ensuring clarity and understanding.
- Assisted in coordinating patient care services, enhancing communication between clients and healthcare providers.
- Resolved complex billing issues through detailed analysis, improving customer satisfaction rates.
- Developed training materials for new hires, streamlining onboarding processes and reducing training time.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High School Diploma -
Chaney
Youngstown, OH05-2016
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Call center experience
- Sales support
- Payment processing
- Multitasking and organization
- Customer service excellence
- Analytical thinking
Accomplishments
- Achieved top performer by completing sales training with accuracy and efficiency.
- Customer Satisfaction (CSAT) Excellence Award
Software
Timeline
Customer Support Specialist
Teleperformance
06.2025 - 03.2026
Biomedical Equipment Technician
Insight Global
01.2025 - 03.2026
Logistics Specialist
RXO
08.2024 - 03.2025
Professional Healthcare Representative
Gateway to Better Living
06.2024 - 01.2026
Support Specialist
TTEC
09.2023 - 08.2024
Cruise Specialist
Norwegian Cruise Line
06.2023 - 02.2024
Retail Banking Representative
Home Savings and Loan
04.2021 - 05.2022
Healthcare Customer Service Representative
First Light Home Healthcare
05.2019 - 06.2021
High School Diploma -
Chaney