Makena Crawford
Gladewater,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through attentive service and effective upselling techniques, contributing to increased sales. Adept at cash management and fostering warm guest engagement in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Tyler, Texas
11.2025 - Current
Server
Texas Roadhouse
McKinney, TX
08.2025 - 10.2025
Server
Bubbas 33
Tyler, TX
11.2022 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, complete card and cash transactions, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new staff on menu knowledge, restaurant standards, and service protocols, raising the team's overall performance.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stylist Sales Associate
Maurices
Tyler, TX
06.2021 - 10.2022
- Connected and engaged with customers to understand styling needs to build wardrobes for customers.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays, storage, and dressing rooms.
- Supported sales floor, cash wrap, and back of house to catalyze daily operations.
Education
Bachelor of Applied Arts And Science - Healthcare Management
University of Texas At Tyler
Tyler, TX05-2026
High School Diploma -
Bullard High School
Bullard, TX05-2022
Skills
- High-quality customer service
- Warm guest engagement
- Professional appearance
- Safe food handling
- Promotional strategies for menu items
- Strong work ethic
- Relationship management
- Allergy awareness
- Attention to detail
- Multitasking Abilities
- Organizational skills
Timeline
Server
Texas Roadhouse
11.2025 - Current
Server
Texas Roadhouse
08.2025 - 10.2025
Server
Bubbas 33
11.2022 - 08.2025
Stylist Sales Associate
Maurices
06.2021 - 10.2022
Bachelor of Applied Arts And Science - Healthcare Management
University of Texas At Tyler
High School Diploma -
Bullard High School