Ethyn Diaz
Vista,CA
Summary
Dedicated and hardworking professional with experience in customer service, event management, and sales. As a server at Lucky Strike Bowling, I managed parties, reservations, and events while excelling in upselling and ensuring customer satisfaction. Known for my strong attention to detail, reliability, and ability to provide exceptional service. I bring a results-driven mindset and a strong work ethic to every role. Currently pursuing a degree in biotechnology, with plans to commission as a Navy officer upon graduation. Motivated by discipline, perseverance, and a commitment to excellence in every task.
Overview
3
3
years of professional experience
Work History
Server
Lucky Strike
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple lanes simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled group events, parties, and lane reservations where I served up to 75 people at a time.
- Performed opening and closing duties, ensuring the lanes were prepared for the next wok day
General Merchandise Associate
Stater Brothers
08.2023 - 02.2024
- Stocked shelves, full of water, food, and alcohol
- Maintained a balance between customer service and my own projects that had to be done before the end of my shift
- Lifted heavy boxes
- Made sure the alcohol aisle/refrigerators were clean and ready to be stocked with merchandise
- Helped customers with bagging groceries and if needed, taking them to their car
Sales Associate
Zumiez
05.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer service skills by socializing with people who came in and were looking to buy clothing
Education
Bachelor of Science - Biotechnology
California State University, San Marcos
San Marcos, CA12-2026
High School Diploma -
St. Paul High School
Santa Fe Springs, CA05-2022
Skills
- Strong work ethic
- High-Quality Customer Service
- Proficient Menu Retention
- Coordinated Dining Experience
- Effectively Manage Stressful Situations
- Collaborative Teamwork
- Effective Sales Strategies
- Proficient Multi-Tasking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Lucky Strike
02.2024 - Current
General Merchandise Associate
Stater Brothers
08.2023 - 02.2024
Sales Associate
Zumiez
05.2022 - 07.2023
Bachelor of Science - Biotechnology
California State University, San Marcos
High School Diploma -
St. Paul High School
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