Makena Gottschalk
Franklin,TN
Summary
Dependable hard-working individual with strong problem-solving abilities, willingness to learn and excellent communication skills. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Demonstrates exceptional organizational skills and attention to detail, adept at multitasking in fast-paced environments. Actively pursued continuing education to stay ahead of industry trends, embodying a commitment to excellence and compassionate animal care.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Veterinary Assistant
Banfield Pet Hospital
03.2021 - 02.2023
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Veterinary Assistant
Animal Care Center of Brentwood
07.2017 - 03.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Groomed and bathed animals to maintain hygiene and appearance.
Kennel Worker
Belle Meade Animal Hospital
01.2016 - 03.2016
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
Education
Remington College- Nashville Campus
Nashville, TN 08.2023 - 03.2024
High School Diploma -
Franklin High School
Franklin05.2015
Skills
Client Communication
Appointment Scheduling
Medical record-keeping
Time Management
Organizational Skills
Decision-Making
Reception duties
Multitasking
Attention to Detail
Active Listening
Timeline
Remington College- Nashville Campus
08.2023 - 03.2024
Veterinary Assistant
Banfield Pet Hospital
03.2021 - 02.2023
Veterinary Assistant
Animal Care Center of Brentwood
07.2017 - 03.2020
Kennel Worker
Belle Meade Animal Hospital
01.2016 - 03.2016
High School Diploma -
Franklin High School
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