Makena Hammond
Cedar Park
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Amy's Chinese Cuisine
Cedar Park
01.2024 - 08.2025
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff on customer service and food safety standards.
- Developed staff schedules to optimize labor efficiency and coverage.
- Monitored inventory levels and coordinated ordering of supplies effectively.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Ensured compliance with health regulations and maintained a clean environment.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Established policies for cash handling procedures to maximize security measures.
Splash Pad Attendant
Williamson County Parks And Recreation
Leander
05.2022 - 08.2025
- Assisted visitors with park activities and event information.
- Maintained cleanliness of facilities and equipment throughout the park.
- Monitored safety regulations to ensure a secure environment for guests.
- Engaged with visitors to enhance their overall park experience.
- Reported maintenance issues to ensure timely resolution and upkeep.
- Greeted customers, answered their questions and provided them with assistance.
- Interacted positively with guests and coworkers to build professional relationships.
- Opened and closed establishment on time with proper setup and procedure.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Reported incidents of damage or loss to supervisor for immediate remediation.
Server
Amy's Chinese Cuisine
Cedar Park
05.2021 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders with attention to detail.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained the cleanliness and organization of the dining area.
- Assisted in training new servers on restaurant policies.
- Handled customer inquiries and resolved issues promptly.
- Processed payments accurately using the point-of-sale system.
- Recommended menu items based on customer preferences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Hostess
Amy's Chinese Cuisine
Cedar Park
05.2021 - 08.2025
- Greeted and seated guests in a welcoming manner.
- Managed reservation systems to optimize table turnover.
- Coordinated with servers to ensure efficient service flow.
- Maintained cleanliness and organization of dining area.
- Assisted in menu knowledge to enhance guest experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Ensured compliance with health and safety regulations at all times.
Education
High School Diploma -
Leander High School
Leander05-2024
Some College (No Degree) -
Austin Community College
Austin, TXSome College (No Degree) -
Tarleton State University
Stephenville, TXSkills
- Problem solving
- Time management
- Multitasking Abilities
- Organization
- Effective communication
- Attention to detail
Affiliations
- Intramural Sports
- Group Fitness Classes
- Phi Mu
- Tarleton Serves
- Timber Ridge Church
- Paradigm Fellowship
- Big Brother Big Sister Program
Certification
- Certified Clinical Medical Assistant
- CPR Certified
- Basic Life Support Certification
- Food Handlers Certification
- OSHA Certified
Accomplishments
- Regional Qualifier for HOSA
- Texas Against Fentanyl Ambassador
- Certified Clinical Medical Assistant
Internship At Cedar Park Regional Hospital
- Gained hands-on experience in clinical and healthcare settings by applying medical knowledge, patient care skills, and safety procedures. Worked with healthcare professionals, practiced effective communication and teamwork, and developed a strong understanding of ethical standards and professional conduct in the medical field
Internship At Saint Davids Hospital Round Rock
- Observed clinical procedures and patient care in a professional healthcare environment
- Assisted with office and administrative tasks to support daily hospital operations
- Gained exposure to healthcare protocols, teamwork, and professional communication in a clinical setting
References
References available upon request.
Timeline
Manager
Amy's Chinese Cuisine
01.2024 - 08.2025
Splash Pad Attendant
Williamson County Parks And Recreation
05.2022 - 08.2025
Server
Amy's Chinese Cuisine
05.2021 - 08.2025
Hostess
Amy's Chinese Cuisine
05.2021 - 08.2025
High School Diploma -
Leander High School
Some College (No Degree) -
Austin Community College
Some College (No Degree) -
Tarleton State University