Makena Mellito
Colonia,NJ
Summary
Dynamic professional with a proven track record in guest service and routine management, notably at Colonia Dairy Maid. Excelled in team leadership, fostering a culture of reliability and adaptability. Enhanced employee performance through effective training, achieving significant workflow efficiency. Skilled in cash register operations and customer engagement, embodying a blend of hard and soft skills to drive success.
Overview
5
5
years of professional experience
Work History
Manager
Colonia Dairy Maid
Colonia, NJ
11.2019 - Current
- Operated cash register to collect payments from customers.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Babysitter
The Zelazny & Pallitto Family
Iselin, NJ
01.2024 - 06.2024
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Maintaining a positive attitude while being patient and understanding with the children.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Remaining alert at all times while caring for multiple children simultaneously.
Waitress
Ferraro's Pizzeria & Restaurant
Edison, NJ
03.2023 - 10.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Operated cash register to process payments accurately and efficiently.
Education
Some College (No Degree) - Criminal Justice
University of Rhode Island
Kingston, RI05-2028
High School Diploma -
Colonia High School
Colonia 06-2024
Skills
- Teamwork
- Guest service
- Cash register
- Greeting customers
- Routine management
- Employee Training
- Adaptability
- Reliability
Timeline
Babysitter
The Zelazny & Pallitto Family
01.2024 - 06.2024
Waitress
Ferraro's Pizzeria & Restaurant
03.2023 - 10.2023
Manager
Colonia Dairy Maid
11.2019 - Current
Some College (No Degree) - Criminal Justice
University of Rhode Island
High School Diploma -
Colonia High School
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