Makena Montero
LuxCation Services
Waianae,HI
1
Certification
10
years of professional experience
Knowledgeable cashiering with solid background in cash handling and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Work History
Housekeeper
10 Months- Oversaw daily cleaning operations to ensure high standards of hygiene and customer satisfaction.
- Managed inventory of cleaning supplies, reducing waste and maintaining adequate stock levels for operational efficiency.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Implemented efficient cleaning schedules, optimizing time management and resource allocation across multiple properties.
- Conducted regular inspections of guest rooms and common areas, identifying maintenance needs for swift resolution.
Return Agent
1 Year 5 Months- Greet and check in customers upon return process
- Input information into computer rental system
- Identify new damages & issues with cars, put vehicles into maintenance if needed
- Gather information and input into computer/rental system efficiently
- Assist rentals in bringing vehicles to the front
- Answer phones and make reservations for customers
Driver
4 Months- Operated various vehicle types, ensuring safety and compliance with regulations.
- Coordinated efficient vehicle routing to optimize customer service and reduce wait times.
- Conducted regular inspections and maintenance checks to ensure vehicle reliability and safety standards.
- Operated vehicles through carwash systems and moved/parked vehicles in assigned lots with attention to order and safety.
Cashier
9 Months- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Worked closely with front end staff to assist customers
- Verified customer identification for alcohol and tobacco purchases
- Answered customer quests, provided store information and escorted to desired store areas
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal, and other actions.
Retail & Wireless consultant
2 Months- Opened and closed store
- Did product inventory
- Assisted customers in account help and paying bills/adding on plans
- Used digital register system to ring up customer purchases, process payments, and issue receipts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Increased customer service feedback scores by delivering outstanding service to customers daily
- Designed new display ideas to improve accessibility to merchandise
- Escorted customers to products and pointed out complementary items to boost store sales
- Helped customers fill out insurance claims for lost/stolen or damaged phones/devices
- Recommended optimal merchandise based on customer needs and desires
- Did bank deposits at the end of the day
Cashier/Food Prep
5 Months- Greeted customers, took orders, operated cash register, collected payments and provided accurate change.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Assisted in various facets of food preparation and service in a restaurant: kitchen helper, food server, cashier, clean up crew, and followed protocols in food storage, proper kitchen sanitation
- Complied with cash handling procedures to meet regional cashier variance policy.
Hostess
5 Months- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining areas to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
- Scheduled reservations and notified servers and managers or large groups to prepare seating in advance
- Stayed attentive to server availability and table turnover to seat guests
- Cleared tables to maintain high turnover rate and minimize wait times
- Reset tables by wiping down surfaces, replacing condiments, and arranging silverware and other items for expected guests
Barista/Cashier
8 Months- Operated cash register, collected payments, and provided accurate change
- Increased sales by suggesting specific complementary items to customers
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Prepared coffee, espresso & other beverages in a timely manner
- Served food & drinks to customers
Education
High School Diploma
No Degree - Social Work
Skills
Communication
Problem Solving
Time Management
Customer Service Skills - friendly & professional
Active Listening
Teamwork Skills
Computer/Typing skills
Professionalism/Strong work Ethic
Cashier & Cash/Card handling.
Physical Stamina
Certification
Phlebotomist, Honolulu — Hawaii Medical Training Center
Timeline
Housekeeper
LuxCation Services
08.2024 - 06.2025Read More
Return Agent
AllSave Car Rental
01.2022 - 06.2023Read More
Driver
Enterprise
08.2021 - 12.2021Read More
Cashier
Times Super Market
08.2020 - 05.2021Read More
Retail & Wireless consultant
Cricket Wireless
06.2020 - 08.2020Read More
Cashier/Food Prep
Koa Pancake House
01.2019 - 06.2019Read More
Hostess
Hula Grill, Kaananpali & Kahului Ale House
12.2016 - 05.2017Read More
Barista/Cashier
Grandmas Coffee House
06.2015 - 02.2016Read More
King Kekaulike High School
High School Diploma
Read More
UHMC
No Degree from Social Work
Read More
Customer Service Award
Times Supermarket