Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Makenna Aiello

Summary

Kind, genuine and friendly worker that will go above and beyond in any workplace setting. Willing and able to complete any and all tasks required or requested with a positive, can-do attitude. Seeks consistent and friendly interaction with customers, patients, and coworkers alike. Understands the importance of providing quality care and will settle for nothing less. Excellent at moving quickly and effectively, and persevering through difficulties that arise. Developed and adaptable, with experience in food service, dentistry, childcare, and office management. Offers genuine commitment to improving customer and employee experience through teamwork and communication.

Overview

3
3
years of professional experience

Work History

Ginna's Cafe Associate

Scheels Sporting Goods
05.2024 - Current
  • Prepared and served meals, coffee, ice cream, fudge products, candy, and chocolate products to customers quickly and efficiently.
  • Maintained a clean, safe, and welcoming dining area for customers.
  • Provided excellent customer service by ensuring that customers were satisfied by the assistance and food received.
  • Handled cash and credit transactions accurately.
  • Received "Sauce Boss" award for Excellence in Customer Service.

Receptionist

Show Your Grin Dental
04.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in regards to dentistry.
  • Answered central telephone system and directed calls accordingly.
  • Performed clerical tasks such as data entry, photocopying, scanning, emailing and faxing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded quickly and professionally to client complaints, problems and suggestions.
  • Maintained a neat and welcoming waiting area for patients.
  • Updated and filed insurance benefits and claims following patient appointments, and communicated with insurance companies to ensure that patient coverage was correct and updated.
  • Filed information for new patients and completed referrals to other dentist offices.
  • Ensured that patients received quality in-office care from hygienists, dentists, and receptionists.

Cashier

Balls Food Stores
06.2022 - 04.2023
  • Welcomed customers and helped determine their needs by directing them to various places in the store, assisting them in shopping, and checking out all items.
  • Maintained a clean and safe shopping environment for all customers.
  • Scanned and bagged all customer purchases.
  • Built relationships with customers and coworkers to build a positive and friendly environment.
  • Assisted in other departments of the store when necessary.

Education

High School Diploma -

Olathe South High School
Olathe, KS
05-2025

Skills

  • Customer interaction
  • Order processing
  • Food preparation
  • Team collaboration
  • Time management
  • Problem solving
  • Service excellence
  • Training support
  • Work efficiency
  • Customer loyalty
  • Training
  • Positive demeanor
  • Work under pressure

Accomplishments

  • Awarded Customer Service Award "Sauce Boss" by serving Scheels customers with friendliness and efficiency.
  • Awarded 5th place in 2024 KSPA Regional Contest for Editorial Writing
  • Awarded placement in National Honor Society for demonstration of scholarship, leadership, service, citizenship, and character.
  • Awarded 2022-23 and 2023-24 certificate of Academic Excellence
  • Awarded AP Scholar Award
  • Semi-finalist of Poetry Out Loud Competition
  • Acquired National Seal of French Biliteracy
  • School semi-finalist in 2022 Martin Luther King Junior Competition

Languages

French
Full Professional

Timeline

Ginna's Cafe Associate

Scheels Sporting Goods
05.2024 - Current

Receptionist

Show Your Grin Dental
04.2023 - 12.2023

Cashier

Balls Food Stores
06.2022 - 04.2023

High School Diploma -

Olathe South High School

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Makenna Aiello