Makenna Beaudry
Winter Haven,FL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Mountain Lake Corporation
Lake Wales, FL
10.2023 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Assisted guests with check-ins, check-outs, and room assignments, ensuring accuracy and efficiency.
- Resolved guest complaints and issues, ensuring a positive resolution and guest satisfaction.
- Answered and facilitated phone calls and emails, providing information and assistance to guests.
- Managed reservations, coordinating with housekeeping and other departments to ensure room availability.
- Proficiency in managing multiple tasks simultaneously, prioritizing workloads, and maintaining a well-organized workspace.
- Received positive feedback from members and guests for providing exceptional customer service and assistance.
Front Desk Associate
Just Move Athletic Club
Winter Haven, FL
07.2020 - 08.2021
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Ensured the safety of all patrons by monitoring the gym floor during peak hours.
- Collaborating with other staff members to ensure smooth operations and exceptional customer service.
- Monitoring access to the facility, ensuring only authorized individuals enter.
- Resolving member concerns and escalating issues to management when necessary.
- Strong verbal and written communication skills for interacting with members, guests, and colleagues effectively.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05-2021
Currently Pursuing My Degree in Business Admin.
Santa Fe College
Gainesville, FLSkills
- Hospitality services
- Problem-solving skills
- Cash Handling
- Computer Skills
- Time Management
- Customer Service
References
References available upon request.
Timeline
Front Desk Associate
Mountain Lake Corporation
10.2023 - Current
Front Desk Associate
Just Move Athletic Club
07.2020 - 08.2021
High School Diploma -
Winter Haven Senior High School
Currently Pursuing My Degree in Business Admin.
Santa Fe College