Makenna Belcher
Port Clinton,OH
Summary
OTD graduate school student with an extensive background in the service industry. Previous college athlete with experience in effective communication, teamwork, and a busy, fast-paced schedule.
Overview
5
5
years of professional experience
Work History
Server
Beer Barrel Pizza & Grill
Findlay, OH
12.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Demonstrated knowledge of menu to customers to help with decisions
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed order accuracy by effectively communicating with kitchen staff and customers.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Adapted quickly to menu changes and special requests, enhancing guest satisfaction.
- Processed payments accurately, handling cash and electronic transactions with care.
- Engaged in upselling techniques, increasing beverage sales through product knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oh Pizza And Brew
Marengo, OH
03.2021 - 11.2025
- Supported training of new staff on service protocols and restaurant standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Doctorate of Occupational Therapy (OTD) - Occupational Therapy
The University of Findlay
Findlay, OH05-2028
Bachelor of Science - Exercise Science
University of Findlay
Findlay, OH05-2025
Skills
- Enthusiastic and outgoing personality
- Strong work ethic
- Multi-tasking
- Team collaboration
- Effective communication skills
- Extensive customer service experience
Timeline
Server
Beer Barrel Pizza & Grill
12.2025 - Current
Server
Oh Pizza And Brew
03.2021 - 11.2025
Doctorate of Occupational Therapy (OTD) - Occupational Therapy
The University of Findlay
Bachelor of Science - Exercise Science
University of Findlay