Makenna Goertzen
Acton,ID
Summary
Detail oriented and Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. Currently studying generals for a Bachelor's in Health Sciences with a focus on Veterinary Medicine at Idaho State University. Natural born leader and takes pride in a providing an excellent work ethic.
Overview
3
3
years of professional experience
Work History
Waitress
MacKenzie River Pizza, Grill & Pub
Idaho Falls
06.2025 - Current
- Trained and mentored new employees to maximize team
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Welcomed guests, ensuring a positive first impression and smooth seating process.
- Managed reservations through online systems to optimize table turnover and guest experience.
- Coordinated with kitchen staff to relay orders accurately, enhancing communication and service efficiency.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Trained new expeditors and food runners according to company policies and standards.
- Monitored food presentation standards to ensure quality and consistency in guest experience.
- Communicated effectively with kitchen crew to optimize order accuracy and minimize delays.
- Implemented organization strategies for order tickets, improving workflow during peak hours.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
Host Mentor
MacKenzie River Pizza, Grill & Pub
Idaho Falls, ID
08.2023 - 05.2025
- Trained and mentored new employees to maximize team
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Welcomed guests, ensuring a positive first impression and smooth seating process.
- Managed reservations through online systems to optimize table turnover and guest experience.
- Coordinated with kitchen staff to relay orders accurately, enhancing communication and service efficiency.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Trained new expeditors and food runners according to company policies and standards.
- Monitored food presentation standards to ensure quality and consistency in guest experience.
- Communicated effectively with kitchen crew to optimize order accuracy and minimize delays.
- Implemented organization strategies for order tickets, improving workflow during peak hours.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
Food Service Shift Manager
Geraldine's Bake Shoppe & Deli
Ammon
08.2022 - 06.2023
- Assisted in food preparation and assembly for timely service delivery.
- Maintained cleanliness and organization of dining and kitchen areas.
- Followed safety and sanitation protocols to ensure food quality.
- Provided customer service by taking orders and addressing inquiries.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Trained new staff on operational procedures and customer service excellence.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Science - Health Sciences
Idaho State University
Pocatello, IDHigh School Diploma -
Bonneville High School
Idaho Falls, ID06.2023
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Memory retention
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Guest relations
- Stress management
- Point of sale (POS) system operations
Timeline
Waitress
MacKenzie River Pizza, Grill & Pub
06.2025 - Current
Host Mentor
MacKenzie River Pizza, Grill & Pub
08.2023 - 05.2025
Food Service Shift Manager
Geraldine's Bake Shoppe & Deli
08.2022 - 06.2023
Bachelor of Science - Health Sciences
Idaho State University
High School Diploma -
Bonneville High School