Makenna Jones
Olive Branch,MS
Summary
Dependable Lead Sales Associate with two years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Spencer Gifts
Southaven, MS
07.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on store policies, procedures and customer service standards.
Second Assistant Manager
Yankee Candle
Collierville, Tennessee
01.2023 - 05.2024
- Assisted with the development of staff training programs and materials.
- Conducted regular meetings with store personnel to discuss performance goals and objectives.
- Established procedures for receiving, stocking, and displaying merchandise.
- Resolved customer complaints in a timely manner.
- Inspected merchandise on display to ensure quality standards were met.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Identified areas needing improvement in store operations and developed solutions accordingly.
Sales Lead Keyholder
Build-A-Bear
Southaven, Mississippi
09.2022 - 12.2022
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Maintained a neat, organized, and clean work area throughout the shift.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Tracked inventory levels for restocking merchandise when necessary.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
Sales Associate
Spirit Halloween LLC
Collierville, Tennessee
08.2022 - 10.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Build-A-Bear
Southaven, Mississippi
07.2022 - 09.2022
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Arts -
Northwest Mississippi Community College
Senatobia, MS05-2024
Skills
- Employee engagement
- Marketing knowledge
- Product and service knowledge
- Money Handling
- Sales monitoring
- Task Delegation
- Staff Management
- Orientating and training
- Customer Relations
- Retail Operations
- Sales Growth
Timeline
Assistant Manager
Spencer Gifts
07.2024 - Current
Second Assistant Manager
Yankee Candle
01.2023 - 05.2024
Sales Lead Keyholder
Build-A-Bear
09.2022 - 12.2022
Sales Associate
Spirit Halloween LLC
08.2022 - 10.2022
Sales Associate
Build-A-Bear
07.2022 - 09.2022
Associate of Arts -
Northwest Mississippi Community College
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