Makenna Lilley
Elizabeth City,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Dispatcher Office Assistant
Pro Tow & Recovery
Elizabeth City
05.2023 - 05.2024
- Analyzed data collected from previous trips in order to optimize future routes.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
Customer Service Representative
Kathys Kreations
Elizabeth City
03.2022 - 02.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Camden County High School
Camden, NC06-2021
Skills
- Geographical knowledge
- Prioritization
- Route Planning
- Scheduling Coordination
- Problem solving
- Time management
- Communication
- Leadership
- Critical thinking
- Administrative Support
- Multitasking
- Professionalism
- Decision-Making
- Written Communication
- Documentation and Recordkeeping
- Attention to Detail
Timeline
Dispatcher Office Assistant
Pro Tow & Recovery
05.2023 - 05.2024
Customer Service Representative
Kathys Kreations
03.2022 - 02.2024
High School Diploma -
Camden County High School