BONNIE CANO
La Grange,NC
Summary
Dynamic and results-oriented professional with extensive experience in operations and customer service management, notably with Prime Communications AT&T. Excelled in administrative support and problem-solving, enhancing operational efficiency and customer satisfaction. Demonstrated expertise in scheduling coordination and attention to detail, achieving significant improvements in workflow and service delivery.
Overview
13
13
years of professional experience
Work History
Dispatcher Office Assistant
Ian and Eli Transportation and Towing LLC
02.2024 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Advised regarding delays and special circumstances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
Driver
Uber
01.2016 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Advanced Technical Support Representative
Verizon Wireless Corporation
04.2014 - 10.2023
- Streamlined troubleshooting processes for faster problem resolution and reduced downtime.
- Kept abreast of industry trends and emerging technologies to ensure delivery of up-to-date technical support.
- Assisted customers via phone, email, chat platforms providing detailed explanations regarding product features or functionality.
- Optimized workflows by identifying inefficiencies within existing processes and recommending improvements.
- Developed tailored solutions for clients, resulting in increased customer loyalty and retention.
- Acted as a mentor for junior team members, offering guidance and support in both technical knowledge and customer service skills.
- Served as an escalation point for challenging cases, effectively addressing customer concerns and finding appropriate resolutions.
- Provided expert assistance on software installations, upgrade procedures, and system configurations.
Store Manager
RAC
01.2013 - 04.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Prime Communications AT&T
02.2012 - 03.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Business Administration And Management
Miller-motte
Wilmington, NC01-2025
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Geographical knowledge
- Multi-line phone proficiency
- Strong Problem Solver
- Administrative Support
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Dispatcher Office Assistant
Ian and Eli Transportation and Towing LLC
02.2024 - Current
Driver
Uber
01.2016 - Current
Advanced Technical Support Representative
Verizon Wireless Corporation
04.2014 - 10.2023
Store Manager
RAC
01.2013 - 04.2014
Store Manager
Prime Communications AT&T
02.2012 - 03.2013
Associate of Science - Business Administration And Management
Miller-motte
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