Jessica Block
Calhan,CO
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Dispatcher Office Assistant
Twisted Js Towing And Recovery
Colorado Springs, CO
01.2020 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Call Center Representative
Westgate Resorts
Knoxville, TN
03.2017 - 01.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Hotel Front Desk Agent
Comfort Inn & Suites
Knoxville, TN
01.2017 - 03.2017
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Education
High School Diploma -
Provost Academy
Colorado08.2012
Skills
- Team Collaboration
- Geographical Knowledge
- Multitasking Abilities
- Stress Management
- Computer Proficiency
- Attention to Detail
Timeline
Dispatcher Office Assistant
Twisted Js Towing And Recovery
01.2020 - Current
Call Center Representative
Westgate Resorts
03.2017 - 01.2019
Hotel Front Desk Agent
Comfort Inn & Suites
01.2017 - 03.2017
High School Diploma -
Provost Academy