Jaylen Arnold
Bartow,FL
Summary
Dynamic Dispatcher Office Assistant at Hubbard Family Trucking, adept at optimizing routing efficiency and managing high-stress situations. Demonstrated strong problem-solving and organizational skills while maintaining accurate documentation and providing exceptional customer service. Proven ability to coordinate schedules and collaborate effectively across departments to enhance operational success.
Overview
3
3
years of professional experience
Work History
Dispatcher Office Assistant
Hubbard Family Trucking
06.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
Server
Charm City
07.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Bartow Senior High School
Bartow 05.2024
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Strong problem solver
- Time management
- Attention to detail
- Written communication
- Documentation and recordkeeping
- Professional and mature
- Spreadsheet management
- Problem-solving
- Excel spreadsheets
- QuickBooks expert
- Billing and coding
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Self motivation
- Task prioritization
- Decision-making
- Team collaboration
- Organizational skills
- Reliability
Timeline
Dispatcher Office Assistant
Hubbard Family Trucking
06.2024 - Current
Server
Charm City
07.2022 - 06.2024
High School Diploma -
Bartow Senior High School
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