MAKENNA ONEAL
Jacksonville
Summary
Dedicated professional with a
passion for providing administrative
assistance for sales teams. Skilled in
delivering high-quality customer
service, managing customer
inquiries and processing orders and
returns. Proven success in
streamlining processes to improve
efficiency and customer satisfaction levels.
Overview
6
6
years of professional experience
Work History
Donation Processor
Onslow Victims Center
01.2024 - Current
- Transferred donated goods from donor's vehicle
- Completed appropriate paperwork for donations.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Organize, label, and handle incoming merchandise
- Meet production goals
- Provide and assist clients with tax forms
Sales Associate
MCCS
08.2020 - 06.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Promoted visual presentation standards by keeping store replenished
- Cultivated relationships with new and existing customers to drive sales
- Followed checklist to complete retail store opening and closing activities
- Assisted with training and mentoring new team members
- Introduced promotions and sale opportunities, enticing customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Greeted customers warmly and offered assistance
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Tagged new merchandise for sale and updated signs.
Line Worker
GH Armor
01.2019 - 04.2020
- Utilized problem-solving skills to address production line issues
- Checked inventory levels and anticipated supplies to maintain proper stockpiles for production processes
- Inspected finished products for quality and adherence to customer specifications
- Operated material handling equipment safely and efficiently
- Read gauges and charts to record obtained data for management
- Loaded and unloaded products from production line
- Trained other line workers on proper techniques and protocols
- Secured finished packaged items by hand tying, sewing and gluing
- Verified and adjusted product weight or measurement to meet specifications
- Started machine operations by inserting control instructions into control units
- Completed production reports to communicate team production level to management
- Cleaned work stations and floors to prevent dirt, grime and dust buildup
- Calculated production line efficiency, submitting findings to supervisors
- Calibrated machines and assembly equipment to optimize productivity and prevent malfunctions
- Packaged, labeled and sorted products to prepare items for delivery
- Reported damaged and defective products to supervisor.
Education
High School Diploma -
Stewart County High School
Dover, Tennessee05.2019
Skills
- Cash handling expertise
- Point of sale system
- Refund handling
- Positive and professional
- Customer inquiries
- Customer complaint handling
- Team building
- Restock products
- Customer service excellence
- Problem-solving aptitude
- Multitasking
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Cross training
Awards
Employee of the month
Timeline
Donation Processor
Onslow Victims Center
01.2024 - Current
Sales Associate
MCCS
08.2020 - 06.2022
Line Worker
GH Armor
01.2019 - 04.2020
High School Diploma -
Stewart County High School
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