Makenna Reynolds
Huntington Beach,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server, Bottle Service
Wild Goose Tavern
01.2021 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations.
Bottle Server
Graceland Speakeasy
02.2022 - 01.2023
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Increased repeat clientele by building rapport with customers and remembering their preferences.
- Managed high-volume nights efficiently, multitasking between seating guests, serving drinks, and processing payments.
- Maintained up-to-date knowledge of current bottle inventory, pricing, and menu offerings for accurate service delivery.
Host, Server, Manager, Bartender, Bottle Service
HQ Gastropub
09.2018 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
Nike Training Studio
FitLab Fitness Club
01.2024 - Current
- Demonstrated strong leadership abilities by effectively resolving conflicts among team members and fostering a positive work environment.
- Upsold packages, contributing to the overall increase in sales revenue.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Promoted a positive workout environment by addressing member concerns promptly and professionally.
Fitness Coach
Double Opps
08.2023 - 02.2024
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
- Developed strong client relationships to ensure high levels of satisfaction and loyalty in long-term memberships.
Skills
- Exceptional customer service
- Alcohol Service (have completed my responsible beverage service training and serv safe certification)
- Works Extremely well under pressure
- Teamwork
- Specialize in upselling
- Able to learn food and drink menu quickly
- Multitasking
- Memory retention
- Strong Communication Skills
Timeline
Nike Training Studio
FitLab Fitness Club
01.2024 - Current
Fitness Coach
Double Opps
08.2023 - 02.2024
Bottle Server
Graceland Speakeasy
02.2022 - 01.2023
Server, Bottle Service
Wild Goose Tavern
01.2021 - 11.2023
Host, Server, Manager, Bartender, Bottle Service
HQ Gastropub
09.2018 - 01.2023
Similar Profiles
Alexandru SirbuAlexandru Sirbu
Head Bartender at Wild Goose TavernHead Bartender at Wild Goose Tavern
Mia SalzanoMia Salzano
Hostess at Wild Goose TavernHostess at Wild Goose Tavern
Brittany NiebergBrittany Nieberg
Server/bottle Service at Wild Goose Tavern/ The Country ClubServer/bottle Service at Wild Goose Tavern/ The Country Club
Robert ReedRobert Reed
High School Student/Student Athlete at Huntington Beach High SchoolHigh School Student/Student Athlete at Huntington Beach High School
Madeleine GreenMadeleine Green
Licensed Vocational Nurse at Huntington Valley Healthcare CenterLicensed Vocational Nurse at Huntington Valley Healthcare Center