Makenna Sanders

While at The Everett Clinic these are just some of the skills I acquired:

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Used Epic Software to schedule appointments.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Became a Patient Service Representative Receptor and helped train new staff members.
• Developed and implemented customer service policies and procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Trained new staff on filing, phone etiquette and other office duties.
• Facilitated communication between patients and various departments and staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Delivered support to medical staff in completion of patient paperwork.

While at sally beauty these are just some of the skills I acquired.

• Maintained counter and display areas for cleanliness and organization.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• I kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted additional products and services to increase sales numbers and revenue with every individual while making strong connections.
• Met sales goals, supporting the company's growth through consistent and reliable service.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Approached each problem with quick solutions and analytical strategies to quickly resolve concerns.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Informed customers of current store promotions to encourage additional sales purchases.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Discussed products with customers, outlined restrictions and educated on policies.
• Processed accurate credit, debit, check and cash sales transactions with high volume customer orders every day.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed strong rapport with customers and created positive impression of business.

During my time at Starbucks these are skills I have immensely grown in.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Complied with standards for merchandising, stocking and storing product.
• Upsold specialty items with beverages, increasing store sales.
• Set and achieved goals for professional development and advancement.