Makenna Shook
Cuyahoga Falls,OH
Summary
Results-driven administrative assistant with over five years of experience in optimizing office efficiency. Excels in process improvement, effective communication, and customer service to foster a productive work environment and enhance team collaboration.
Overview
9
9
years of professional experience
Work History
Key Carrying Administrative Assistant
Dick's Sporting Goods, Inc
Stow OH 44224
03.2021 - 07.2026
- Streamlined daily administrative operations to enhance office efficiency.
- Coordinated and organized calendar appointments to enhance leadership efficiency.
- Coordinated with HR team via Workday with a mass hire event
- Trained new staff on administrative procedures and office protocols.
- Streamlined communication between departments to enhance collaboration and workflow.
- Managed multi-line phone system to efficiently route calls and deliver messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Directed operational strategy to optimize team productivity and streamline workflow efficiency.
- Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed office supplies inventory and procurement processes to ensure adequate stock levels.
- Enhanced candidate experience by streamlining the interview and onboarding process.
- Collaborated with HR team to ensure seamless onboarding for new hires.
- Served as a mentor to new hires during their onboarding process.
Team Gymnastics Coach
Riverfront YMCA
Cuyahoga Falls, OH
04.2017 - 05.2022
- Developed and implemented training programs to enhance gymnast performance and skill development.
- Evaluated athlete progress through performance assessments, tailoring training plans to individual needs.
- Mentored junior coaches, fostering professional growth and enhancing coaching techniques within the team.
- Organized gymnastics competitions, ensuring compliance with safety standards and smooth event execution.
- Planned and coordinated private lessons for each athlete that requested
- Collaborated with parents to communicate athlete development and address concerns effectively.
- Conducted workshops on gymnastics techniques, boosting overall team knowledge and fostering a supportive learning environment.
- Implemented injury prevention strategies, promoting safe practices during training sessions and competitions.
- Developed comprehensive practice schedules, ensuring adequate time for skill-building, conditioning, and recovery.
- Assisted with recruitment efforts, identifying talented gymnasts and encouraging them to join the team program.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OHSkills
- Office administration
- Data entry
- Microsoft Excel
- Microsoft Word
- File organization
- Process improvement
- Tech-Savvy
- Computer skills
- Time management
- Deadline oriented
- Strong communicator
- Customer service
Languages
English
Full Professional
Timeline
Key Carrying Administrative Assistant
Dick's Sporting Goods, Inc
03.2021 - 07.2026
Team Gymnastics Coach
Riverfront YMCA
04.2017 - 05.2022
High School Diploma -
Cuyahoga Falls High School