Makenna Silverman
Okemos,MI
Summary
Collaborative Constituent Services Director offering superior performance in high-pressure environments. Excellent track record of developing and maintaining working relationships with stakeholders, co-workers, and constituents. Adept at monitoring legislation, analyzing policies, keeping up with the community, and managing dynamic schedules.
Overview
4
4
years of professional experience
Work History
Constituent Services Director
State Representative Regina Weiss
02.2024 - Current
- Provide exceptional constituent services by addressing concerns, providing resources, and finding solutions to pressing issues promptly within the community. Meet tight deadlines under pressure, adapting fast to changes in priorities or last-minute requests from the Representative. Strengthen stakeholder relationships through professional correspondence, scheduling appointments, and providing outstanding communication. Streamline office operations for better efficiency by managing calendars and scheduling appointments.
Legislative Intern
Speaker Pro Tempore Laurie Pohutsky
07.2023 - 02.2024
- Oversaw the district inbox by organizing constituent emails in Indigov and drafting responses to constituents; utilizing CRTIS and Casework to help with case requests. Built strong relationships with staff members through effective teamwork on various assignments. Developed an understanding of state government processes while working closely alongside legislative staff members. Participated in professional development opportunities offered through the internship program, enhancing my skillset and understanding of the legislative process.
Congressional Intern
Andy Levin for Congress
05.2022 - 08.2022
- Canvassed several neighborhoods throughout Michigan's new 11th district and engaged with people of diverse backgrounds. Made hundreds of phone calls to voters to inform them about Andy’s campaign and successfully recruited and scheduled several volunteers for the campaign. Assisted in organizing both virtual and in-person campaign events.
Education
Bachelor of Arts - Political Science, Law, Justice and Public Policy
Michigan State University
East Lansing, Michigan12-2023
Skills
- Leadership
- Community outreach
- Stakeholder engagement
- Constituent relations
- Critical thinking skills
- Proactive and self-motivated
- Policy research and analysis
- Excellent communication skills
Timeline
Constituent Services Director
State Representative Regina Weiss
02.2024 - Current
Legislative Intern
Speaker Pro Tempore Laurie Pohutsky
07.2023 - 02.2024
Congressional Intern
Andy Levin for Congress
05.2022 - 08.2022
Bachelor of Arts - Political Science, Law, Justice and Public Policy
Michigan State University