MAKENNA WALLACE
Aubrey
Summary
I am a dependable and detail-oriented professional with experience in administrative support, customer service, and office operations. I enjoy staying organized, solving problems, and helping teams run efficiently behind the scenes. Through my administrative experience, I have developed strong skills in managing records, maintaining accurate documentation, coordinating schedules, and handling confidential information with care. I take pride in my accuracy, work ethic, and ability to learn quickly, and I am looking for an opportunity where I can contribute my organizational skills and attention to detail while continuing to grow professionally.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Swimelar CPA
Frisco, TX
06.2023 - Current
- Exhibited professionalism and delivered exceptional customer service to all company clients.
- Office Support: Manage and distribute information among co-workers, answer phones, and perform clerical tasks to ensure efficient office operations.
- Scheduling: Manage calendars, appointments, and meeting schedules for office staff.
- Document Management: Enter and maintain client and company records with accuracy and confidentiality. Prepare, organize, and update digital and physical filing systems and handle correspondence to ensure easy access to information. Verify and review documents for completeness and accuracy.
- Communication: Serve as a point of contact for internal and external communications, providing polite and professional assistance via phone, email, and in-person interactions.
Registered Behavioral Technician
Action Behavior Center (ABC)
Frisco, TX
10.2023 - 06.2024
- Maintained accurate documentation and detailed client records.
- Entered treatment data and progress information into electronic systems.
- Ensured compliance with documentation standards and confidentiality requirements.
- Assisted with administrative tasks, scheduling, and record maintenance.
- Managed multiple priorities while maintaining attention to detail.
Server Lead
Westridge Golf Course
McKinney, TX
06.2019 - 05.2023
- Responsible for providing excellent customer service to Members/Guests ensuring satisfaction, member retention, and exceptional experiences
- Coordinated with other club departments to ensure seamless experiences for guests
- Managed the food and beverage inventory, daily sales, and receivables for on-course sales team
- Responsible for designing promotional sales items and presenting to executive management for digital display
- Managed the marketing of weekly promotional food and beverage campaigns.
Hostess/Server
Concrete Cowboy
Frisco, TX
01.2018 - 01.2019
- Managed reservation system, seating, and waitlist for all guests in a fast paced environment
- Responsible for memorizing floor chart, table numbers, and steps of service for large capacity facility
- Performed in a fast-paced environment, multitasking with team members, and maintaining attention to detail.
Server
Sonic
McKinney, TX
04.2017 - 01.2018
- Satisfying customer needs by delivering a high-quality product and experience in a fast-paced environment
- Taking orders and making accurate change quickly
- Providing food service to our guests with enthusiasm
- Packaging all menu items and checking for product quality and consistency Preparing drinks and ice cream treats
Education
B.S - Psychology, Criminal Justice Minor
University of North Texas
Denton, TX12.2022
AA - Criminal Justice
Collin College
Frisco, TX06.2020
Skills
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- QuickBooks
- ProSeries
- Data Verification
- Document Management
- Records Management
- Filing Systems
- Calendar Management
- Email Management
Technical Skills
- Database Maintenance
- Administrative Support
- Attention to Detail
- Time Management
- Accuracy & Quality Control
- Organization
- Problem Solving
- Written Communication
- Multitasking
- Confidentiality
- Customer Service
Professional Skills
Certification
TABC Certification, RBT Certification, High School Academic All-District, University of North Texas Dean's List, National Honors Society
Accomplishments
- Graduated Summa Cum Laude from the University of North Texas, demonstrating a strong commitment to academic excellence.
- Earned placement on the University of North Texas Dean’s List for outstanding academic performance.
- Achieved Registered Behavior Technician (RBT) Certification, showcasing specialized training in behavioral therapy and client support.
- Obtained TABC Certification, reflecting knowledge of regulatory compliance and responsible service standards.
- Recognized as a High School Academic All-District student-athlete for excellence in both academics and extracurricular involvement.
- Inducted into the National Honor Society for exemplary scholarship, leadership, service, and character.
Timeline
Registered Behavioral Technician
Action Behavior Center (ABC)
10.2023 - 06.2024
Administrative Assistant
Swimelar CPA
06.2023 - Current
Server Lead
Westridge Golf Course
06.2019 - 05.2023
Hostess/Server
Concrete Cowboy
01.2018 - 01.2019
Server
Sonic
04.2017 - 01.2018
B.S - Psychology, Criminal Justice Minor
University of North Texas
AA - Criminal Justice
Collin College