Makenna Wolfs
Puyallup,WA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task, knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
Defy Tacoma
Tacoma, WA
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Flight Crew Member
Defy Tacoma
Tacoma, WA
11.2021 - 05.2022
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
Education
High School Diploma -
Clover Park Open Doors
Lakewood, WA06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
Timeline
Shift Manager
Defy Tacoma
05.2022 - Current
Flight Crew Member
Defy Tacoma
11.2021 - 05.2022
High School Diploma -
Clover Park Open Doors