MAKENZE B. BAKER
Fort Lauderdale,FL.
Summary
Having over five years in the industry, Being 100% teachable and team oriented first. Grasping a company from the grass roots is the focus of our lense. Have outlined in this letter how.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Hamburger Mary’s
Wilton Manors, FL.
01.2022 - Current
- Created a fun environment while serving cocktails and entrees to all guests in a high-volume drag bar.
General Manager
The Italian Job
Houston, TX.
01.2019 - 01.2022
- Trained new employees on opening and closing procedures
- Trained new employees on perfecting integrity of each product ensuring company standard
- Developed all staff, Understanding each spirit and story behind them
- Appraised employee work performance to ensure optimal levels are maintained .
- Communicated with guests to ensure their satisfaction of their overall coffee and/or cocktail experience
- Created seasonal cocktail menu and pricing
- Maintained daily inventory/waste audits
- Scheduled work hours for employees for effective coverage of business hours
- Worked independently to simultaneously serve coffee and cocktails to high volume steady stream of customers in downtown Houston.
Head Waiter
Pappasito's Cantina
Houston, TX.
01.2017 - 01.2019
- Supervised employees, assigned duties, and created shift scheduling
- Monitored team performance and ensured duties were performed efficiently
- Reported any issues that arose during shift to management
- Managed employee requests
- Ensured compliance with company policies, health, and safety standards
- Coached team members and trained new staff
- Opened and closed registers, accounted for daily intake, and prepared cash deposits
- Handled customer issues and employee disputes
Education
High School Diploma -
Cypress Ranch High School
2013
Skills
- PPE Guideline Compliance
- Conflict and Complaint Resolution
- Supplier Monitoring
- Financial Statement Review
- Policy Development and Enforcement
- Department Oversight
- Originality and Creativity
- Business Leadership
- Management Training
- P&L Responsibility
- Price Structuring
- Restaurant Operations Management
- Morale Improvements
- Upscale Dining
- POS Terminal Operations
- Delegation
Timeline
Bartender/Server
Hamburger Mary’s
01.2022 - Current
General Manager
The Italian Job
01.2019 - 01.2022
Head Waiter
Pappasito's Cantina
01.2017 - 01.2019
High School Diploma -
Cypress Ranch High School
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