Summary
Overview
Work History
Education
Skills
Timeline
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Makenzi Dilbeck

Cassville,MO

Summary

Team Lead experienced in directing activities of workgroups. Developing strategies, providing training, setting goals and obtaining team feedback and accountability. Excellent interpersonal and communication skills. Big focus with excellence in communicating goals and visions to succeed. Problem solver, networker and team builder.

Overview

4
4
years of professional experience

Work History

Homelines Team Lead

Walmart
09.2022 - Current
  • Teach and trained associates with techniques necessary to complete their job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed 8 total departments.
  • Responsible for appropriate features, and customer needs.
  • Responsible for price changes, and other daily basic work in these areas.

Apparel Sales Associate

Walmart
03.2020 - 09.2022
  • Folded items upon arrival in store to increase visual appeal.
  • Answered customer questions about products and services, helped locate merchandise.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set modular, and completed price changes.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.

Education

High School Diploma -

Cassville High School
Cassville, MO
05.2022

Skills

  • Dependable
  • Punctual
  • Honest
  • Respectful
  • Selfless
  • Kind
  • Organized

Timeline

Homelines Team Lead

Walmart
09.2022 - Current

Apparel Sales Associate

Walmart
03.2020 - 09.2022

High School Diploma -

Cassville High School

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Makenzi Dilbeck