Makenzi Grove
Virginia Beach,VA
Summary
Dynamic financial services professional with a proven track record at ABNB Federal Credit Union, recognized for excelling in customer service and operational efficiency. Demonstrated expertise in drawer balancing and cultivating positive customer relationships, contributing to high member satisfaction. Successfully trained new employees and streamlined loan processing procedures, enhancing overall performance. Committed to leveraging skills to drive continued growth in the financial sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller/MSR
ABNB Federal Credit Union
Virginia Beach, VA
10.2023 - Current
- Conducted training sessions for new employees on account opening processes.
- Assisted members in achieving financial objectives through personalized support.
- Delivered comprehensive details about available products and services.
- Processed loan applications with precision and compliance.
- Updated contact information including addresses, phone numbers, and email details.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with members.
Teller/MSR
U.P State Credit Union
St Ignace, MI
10.2022 - 08.2023
- Assisted members in accomplishing their financial transactions efficiently.
- Offer detailed insights about services and accommodations.
- Executed closing responsibilities by reconciling cash drawer accurately.
- Ensured vault totals' accuracy through dual control counting.
- Explained the features of various banking products available to customers.
Barista
Starbucks #25139
New York, NY
12.2021 - 08.2022
- Developed both standard and unique food and beverage items.
- Processed transactions using Starbucks POS system.
- Welcomed customers and recommended food and drink options.
- Stocked customer service stations with paper products or beverage preparation items.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associates Degree -
North Central Michigan College
Petosky, MI05.2021
High School Diploma -
Les Cheneaux Community Schools
Cedarville, MI05-2020
Skills
- Drawer balancing
- Financial services
- Sales Expertise
- Positive
- Strong sense of banking ethics
- Loans
- Strong work ethic
- Exceptional customer service
- Teamwork
- Business development
Certification
- Working on obtaining HELOC Certified have NMLS #
- Working on obtaining Notary Stamp
Timeline
Teller/MSR
ABNB Federal Credit Union
10.2023 - Current
Teller/MSR
U.P State Credit Union
10.2022 - 08.2023
Barista
Starbucks #25139
12.2021 - 08.2022
Associates Degree -
North Central Michigan College
High School Diploma -
Les Cheneaux Community Schools
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