MAKENZI KOEDEL
Colorado Springs,CO
Summary
Detail-oriented professional transitioning to data analysis, equipped with a solid background in business management and operational efficiency. Proficient in data-driven decision-making and advanced Microsoft Office tools, driving growth and achieving business objectives. Expertise in converting raw data into actionable insights to improve organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate Insurance Companies
Colorado Springs, CO
05.2025 - Current
- Guided clients in selecting suitable insurance coverage options.
- Conducted regular policy reviews to enhance client satisfaction and ensure compliance.
- Managed claims processing, providing timely updates to clients.
- Collaborated with team members to optimize workflow procedures.
- Utilized customer relationship management software to track client interactions effectively.
- Educated customers on importance of maintaining adequate insurance coverage.
- Surpassed sales expectations by selling over 50 insurance products monthly.
Insurance Agent
Farmers Insurance Agency
Colorado Springs, CO
01.2025 - 04.2025
- Exceeded sales goals by consistently selling 40 insurance policies monthly.
- Managed personal lines insurance sales, delivering tailored coverage recommendations to clients.
- Conducted regular policy reviews to ensure compliance and client satisfaction.
- Assisted clients in selecting suitable insurance coverage options.
Licensed Insurance Sales Professional
USAA
Colorado Springs, CO
01.2021 - 09.2024
- Analyzed customer data to identify trends and deliver customized insurance solutions.
- Maintained detailed records in Excel to track sales performance and customer engagement metrics.
- Managed approximately 250 inbound and outbound calls weekly to enhance customer satisfaction.
- Conducted thorough policy reviews for accuracy and compliance, collaborating with underwriting teams.
- Coordinated member services, including callbacks and home inspections, ensuring timely execution.
- Consistently achieved sales quotas by prioritizing high-impact client interactions based on data analysis.
Salon Manager
TAN YOUR HIDE
Colorado Springs, CO
04.2016 - 03.2021
- Achieved company-leading membership sales through analysis of sales data from 2017 to 2019.
- Reduced waste by 15% through effective tracking of inventory usage trends.
- Increased accuracy of performance tracking by 20% through design and implementation of Excel reporting tools.
- Fostered a 25% improvement in employee sales performance by leading training sessions on product knowledge and sales techniques.
Manager
SHOP N SAVE
Kittanning, PA
05.2015 - 10.2015
- Monitored and analyzed daily sales data to identify trends and adjust operations.
- Optimized labor budgets, aligning staffing with sales forecasts, reducing payroll costs by 10%.
- Conducted regular audits to improve inventory accuracy and implemented data-driven reordering practices.
- Supervised daily operations to enhance store management and ensure customer satisfaction.
- Trained and mentored staff on operational procedures and best practices in customer service.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO11-2025
Associates of Science - Business Management
Colorado Technical University
Colorado Springs, CO10.2023
High School Diploma -
Kittanning Senior Highschool
Kittanning06.2015
Skills
- Microsoft Office Suite
- Data analysis and visualization
- Customer service and relationship management
- Advanced Excel functions
- Project management
- Communication skills
- Team leadership and collaboration
- Operational efficiency strategies
- Problem solving and critical thinking
Accomplishments
- Boosted membership sales by 30% annually as Salon Manager through strategic sales tracking and goal-setting.
- Improved client retention by 20% through personalized customer engagement and data analysis.
- Spearheaded process improvements in inventory management, resulting in a 15% reduction in waste and increased efficiency.
Additional Information
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Currently expanding technical skills in Python and advanced data visualization tools to enhance analytical capabilities.
Certifications And Professional Developments
- Google Data Analytics Professional Certificate, In Progress
Certification
- Personal Lines License - CO
Timeline
Insurance Agent
Allstate Insurance Companies
05.2025 - Current
Insurance Agent
Farmers Insurance Agency
01.2025 - 04.2025
Licensed Insurance Sales Professional
USAA
01.2021 - 09.2024
Salon Manager
TAN YOUR HIDE
04.2016 - 03.2021
Manager
SHOP N SAVE
05.2015 - 10.2015
Bachelor of Science - Business Management
Colorado Technical University
Associates of Science - Business Management
Colorado Technical University
High School Diploma -
Kittanning Senior Highschool
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