Summary
Overview
Work History
Education
Skills
Timeline
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Makenzi Mixon

Republic,MO

Summary

Adept at complex problem-solving and equipped with strong computer skills, I significantly enhanced customer satisfaction at Walmart by ensuring order accuracy and quality. My ability to remain calm under pressure, coupled with a track record of boosting sales through meticulous inventory management, showcases my comprehensive skill set and dedication to excellence.

Overview

6
6
years of professional experience

Work History

Associate

Walmart
08.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Utilized computer skills through researching order info and daily quotas.
  • Boosted sales by promptly addressing out-of-stock items and replenishing shelves with fresh merchandise.
  • Enhanced store appearance by maintaining a clean and well-organized dairy section.
  • Assisted management with ordering decisions based on sales trends, seasonal demands, and availability of popular items.
  • Ensured proper temperature control within the dairy area, preserving product quality and minimizing waste due to spoilage.
  • Assisted customers with product inquiries, resulting in increased customer satisfaction.
  • Demonstrated strong attention to detail when checking product packaging for damage or tampering before placing items on shelves.
  • Collaborated with team members to ensure seamless restocking of dairy products during peak hours.
  • Supported store operations by assisting with unloading deliveries and managing backroom inventory.
  • Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Team Member

Arby's
07.2018 - 08.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.
  • Strengthened teamwork dynamics within the kitchen crew by offering support, guidance, or assistance as needed during peak hours.
  • Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
  • Maintained proper food safety guidelines by adhering to cleaning, sanitizing, and storage procedures for equipment and ingredients.
  • Utilized effective multitasking skills to manage multiple orders simultaneously while maintaining accuracy and speed.

Education

Certificate of Technical Studies - Electronic Media Production

Ozarks Technical Community College
Springfield, MO
05-2019

High School Diploma -

Republic High School
Republic, MO
05-2019

Skills

  • Computer Skills
  • Cash Handling
  • Decision-Making
  • Complex Problem-Solving
  • Microsoft Office
  • Adobe Suite
  • HTML Coding
  • Customer Service
  • Calm Under Pressure

Timeline

Associate

Walmart
08.2020 - Current

Team Member

Arby's
07.2018 - 08.2020

Certificate of Technical Studies - Electronic Media Production

Ozarks Technical Community College

High School Diploma -

Republic High School

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Makenzi Mixon