Makenzi Willis
Metropolis,IL
Summary
Dedicated and versatile professional with experience in customer service, healthcare, and childcare. Skilled in floral arrangements, customer assistance, banking issue resolution, meal preparation, resident care, vital monitoring, and child care services. Known for providing exceptional care and creating a safe, clean, and enjoyable environment for clients and residents. Eager to bring strong work ethic and passion for helping others to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant and Marketing Manager
Super Cafe and Lois Lane Sandwich Shop
Metropolis, IL
05.2025 - Current
Dietary Cook/Aide
Barren County Nursing and Rehabilitation
Glasgow, KY
04.2022 - 06.2022
- For a reference number call Christie at (270)-590-8450.
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutritionists to implement meal plans for residents with specific dietary needs.
- Trained new staff on food safety protocols and kitchen procedures.
- Monitored inventory levels to ensure adequate stock of food supplies and materials.
- Implemented improvements in food preparation processes to enhance efficiency and reduce waste.
- Conducted quality checks on meals prior to service, ensuring adherence to presentation standards.
- Liaised with healthcare staff to address residents' dietary concerns promptly and effectively.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
Childcare Provider
FCC
Fort Campbell, KY
07.2021 - 12.2021
- Developed and implemented age-appropriate educational activities to enhance children's cognitive skills.
- Supervised daily routines, ensuring a safe and nurturing environment for all children.
- Collaborated with parents to communicate child development progress and address concerns effectively.
- Conducted regular assessments to monitor children's developmental milestones and adjust activities accordingly.
- Facilitated group activities that promoted social interaction and teamwork among children.
- Managed emergency situations calmly, applying first-aid procedures when necessary.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Call Center Customer Service Representative
Sykes Work from Home
Sumter, SC
01.2021 - 07.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Provided technical support for various software applications, enhancing user experience and problem resolution.
- Trained new team members on company policies and customer service protocols, fostering a collaborative work environment.
- Developed and implemented process improvements that streamlined call handling procedures and reduced wait times.
- Analyzed customer feedback to identify trends, contributing to the enhancement of service offerings and training materials.
- Maintained accurate records of customer interactions in CRM systems, ensuring data integrity and compliance with company standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
CNA - Certified Nursing Assistant
Greenwood Nursing and Rehabilitation Center
Bowling Green, KY
01.2019 - 01.2020
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures, enhancing patient safety and adherence to protocols.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Trained new staff on resident care techniques and facility policies, fostering a collaborative environment.
- Implemented improved documentation practices for patient records, increasing accuracy and compliance.
Assistant Florist
The Flower Shop
Horse Cave, KY
01.2016 - 01.2019
- Curated floral arrangements for various occasions, enhancing aesthetic appeal and customer satisfaction.
- Assisted customers in selecting appropriate flowers and gifts, ensuring personalized service experience.
- Managed inventory levels of fresh flowers and supplies, optimizing stock turnover and minimizing waste.
- Collaborated with local suppliers to source high-quality blooms, fostering strong vendor relationships for better pricing.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Maximized productivity by effectively multitasking while prioritizing time-sensitive tasks.
- Managed incoming orders for both walk-in customers and online platforms, ensuring timely completion and delivery of requested products.
- Assisted head florist in designing and preparing custom bouquets for weddings, events, and special occasions.
- Prepared potted plants and bouquets based on customer requirements.
Education
College - Bachelors of Science Criminal Justice
Penn Foster College
Scranton, PAHigh school diploma -
Penn Foster High
Scranton, PA07.2020
Skills
- Cleaning Experience
- Cocktail experience (Less than 1 year)
- Culinary experience
- Home Care
- Communication skills
- Caregiving
- Retail sales
- Food Preparation
- Cash handling
- Floral Design
- Quick service & fast food restaurant
- Food Safety
- Commercial Cleaning
- Laundry
- Nutrition
- Dietary Aide Experience
- Computer skills (5 years)
- Cash register
- Cooking
- Food Service
- Serving
- Public health
- Kitchen Management Experience
- Food Production
- Nursing
- Kitchen Experience
- Vital Signs
- Meal Preparation
- Digital marketing
- Social media marketing
- Staff management
- Customer relationship management (CRM)
- Brand promotion
- Strategic planning
- Creative direction
- Marketing campaigns
- Brand development
- Project management
- Business development
- Marketing analytics
- Corporate communications
- Social media platforms
- Advertising management
- Budget administration
- Vendor relations
- Product development
- Influencer marketing
- Relationship building
- Decision-making
- Staff monitoring
- Team recruiting and hiring
Certification
- Driver's License
- CNA
- CPR Certification
- BASSET Certification
Timeline
Restaurant and Marketing Manager
Super Cafe and Lois Lane Sandwich Shop
05.2025 - Current
Dietary Cook/Aide
Barren County Nursing and Rehabilitation
04.2022 - 06.2022
Childcare Provider
FCC
07.2021 - 12.2021
Call Center Customer Service Representative
Sykes Work from Home
01.2021 - 07.2021
CNA - Certified Nursing Assistant
Greenwood Nursing and Rehabilitation Center
01.2019 - 01.2020
Assistant Florist
The Flower Shop
01.2016 - 01.2019
College - Bachelors of Science Criminal Justice
Penn Foster College
High school diploma -
Penn Foster High