Dominic Apodaca
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Customer Service restaurant manager
Chili's
05.2019 - 06.2022
- Monitoring dining room to ensure optimal guest service, managed closing duties including restocking items and counting cash sales to provide to management, train new waiters to handle floor speed, delivered exceptional, friendly, and fast service, responsible for handling cashiers drawers
- Additionally, managed forty restaurant staff by recruiting, selecting, orientation, supervising training, handling cash drops every shift, hot item inventory, food and alcohol orders, supervised proper food preparation to spec using proper utensil measurements
- Further responsibilities also included proper sanitation supervision during covid-19 pandemic
- Provided leadership to staff in a high volume restaurant as well as oversee staff scheduling
- Supervised food stage and organization
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Head Waiter/Bartender
Chili's Bar and Grill
02.2010 - 01.2019
- My responsibilities included sales, customer service, monitoring dining room to ensure optimal guest service, managed closing duties including restocking items and counting cash sales to provide to management, train new waiters to handle floor speed, delivered exceptional, friendly, and fast service, responsible for handling cashiers drawers.
Head Bartender
Great American Steakhouse
02.2010 - 10.2013
- My responsibilities as head bartender were to provide liquor orders, alcohol management, be responsible for liquor bottles, bar cash register, taking orders, running food, team service, cleaning the bar into pristine shape.
Restaurant / Waiter
Burgess High School / Diploma, Denny's
07.2007 - 07.2009
- My responsibilities included greeting guests, sales service, taking food orders, cleaning the restaurant, routinely cleaning linens, table settings, glassware, counters, kitchen, dining room floors, storage areas, and service refrigerator.
Education
High school diploma -
Burges High School
Skills
- Skills
- Trained in alcohol and food service
- Point of sales (POS) system operation
- Responsible and reliable
- Great social skills and easy to get along with a friendly attitude
- Very punctual
- Clean and safe food handling skills
- Cash handling
- Chili's Bar and Grill / Manager-bar, kitchen, and servers
- Bartending
- Management
- Restaurant Experience
- Guest Services
- Restaurant Management
- Catering
- Host/Hostess
- Employee Orientation
- Banquet Experience
- Food Preparation
- Interviewing
- Kitchen Management Experience
- Busser
- Merchandising
- Serving Experience
- Culinary Experience
- Cooking
- Time Management
- Upselling
- Recruiting
- Leadership
- Purchasing
- Supervising experience
- Food Safety
- Office Management
- Food Production
- Menu Planning
- Cleaning Experience
- Accurate in all restaurant fumctions
- Inventory Accuracy
- High Customer Service Standards Adherence
- Manager Support
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service restaurant manager
Chili's
05.2019 - 06.2022
Head Waiter/Bartender
Chili's Bar and Grill
02.2010 - 01.2019
Head Bartender
Great American Steakhouse
02.2010 - 10.2013
Restaurant / Waiter
Burgess High School / Diploma, Denny's
07.2007 - 07.2009
High school diploma -
Burges High School
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