Makenzie Barclay
Cooperstown,ND
Summary
Dynamic and highly reliable professional with extensive experience in customer service. Proven ability to enhance sales through effective upselling and maintain a clean, organized environment. Strong multitasking skills and a team player attitude contribute to exceptional customer satisfaction and repeat business. Proficient in cash handling and management duties.
Overview
9
9
years of professional experience
Work History
Bartender
The Detour
Hannaford, ND
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
Assistant Manager
Town&Country Co-op
Cooperstown, ND
01.2023 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Waitressing
Coachman Inn Lounge Steakhouse
Cooperstown, ND
03.2016 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Haul Truck Driver
Gilbertsons
Binford, ND
02.2020 - 01.2021
- Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
- Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
- Reduced downtime with consistent adherence to safety regulations and standard operating procedures.
- Streamlined communication between departments by effectively utilizing radios for clear transmission of essential information during work shifts.
- Demonstrated adaptability in adjusting to various weather conditions and terrains, ensuring timely execution of assigned tasks.
- Showcased strong decision-making skills when faced with unexpected situations or challenges during daily operations onsite.
Education
Barnes County North
Wimbledon, ND05.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Cash register operation
- Professional appearance
- Food service
- Team training and development
- New hire training
- Inventory
- Salesmanship
- Performance improvement
Timeline
Bartender
The Detour
03.2023 - Current
Assistant Manager
Town&Country Co-op
01.2023 - 06.2025
Haul Truck Driver
Gilbertsons
02.2020 - 01.2021
Waitressing
Coachman Inn Lounge Steakhouse
03.2016 - 09.2023
Barnes County North