MaKenzie Bates
Hutchinson,KS
Summary
Results-driven beauty salon manager with a proven track record in optimizing team performance and enhancing customer experiences. Skilled in developing marketing strategies and providing tailored consultations that boost clientele retention and satisfaction.
Compassionate certified medical assistant with strong active listening and communication skills. Collaborated with healthcare teams to improve patient care and education, ensuring adherence to treatment plans and enhancing overall patient satisfaction.
Management professional with proven track record in salon operations and customer satisfaction. Known for team collaboration and achieving results, seamlessly adapting to changing client needs. Expertise in staff management, inventory control, and customer service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetologist
Sunshine Meadows Retirement Center
Buhler, KS
01.2025 - Current
- Provided personalized hair and skincare services to residents, enhancing overall well-being and satisfaction.
- Developed customized treatment plans based on individual resident needs and preferences.
- Educated residents on proper skincare techniques and product usage for maintaining healthy skin.
- Collaborated with healthcare staff to ensure safe service delivery for residents with specific medical conditions.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Beauty Salon Manager
Smart Style Salon
Hutchinson, KS
05.2024 - 01.2025
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Implemented training programs for new stylists to enhance skill development and service quality.
- Developed marketing strategies to promote services, resulting in increased clientele retention.
- Maintained inventory control, ordering products to ensure adequate supplies for operations.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
Certified Medical Assistant
Mennonite Friendship Communities
South Hutchinson, KS
11.2021 - 01.2024
- Administered medications and injections as prescribed by healthcare providers.
- Assisted in patient examinations, documenting vital signs and medical histories accurately.
- Coordinated patient scheduling, ensuring efficient workflow and minimizing wait times.
- Educated patients on treatment plans, promoting adherence to prescribed therapies.
- Collaborated with multidisciplinary teams to enhance patient care and communication.
- Trained new staff on clinical procedures and best practices for patient interaction.
Education
High School Diploma -
Hutchinson High School
Hutchinson, KSNo Degree - Cosmetology
Hutchinson Community College
Hutchinson, KS03-2024
No Degree - Certified Medication Assistant
Hutchinson Community College
Hutchinson, KS03-2020
No Degree - Certified Nurses Assistant
Hutchinson Community College
Hutchinson, KS03-2019
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Customer consultation
- Professionalism and ethics
- Social media promotion
- Decision-making
- Sales expertise
- Sales and upselling
Certification
- Cosmetologist License - 2 Years
- CNA License -7 Years
- CMA License - 6 Years
Timeline
Cosmetologist
Sunshine Meadows Retirement Center
01.2025 - Current
Beauty Salon Manager
Smart Style Salon
05.2024 - 01.2025
Certified Medical Assistant
Mennonite Friendship Communities
11.2021 - 01.2024
High School Diploma -
Hutchinson High School
No Degree - Cosmetology
Hutchinson Community College
No Degree - Certified Medication Assistant
Hutchinson Community College
No Degree - Certified Nurses Assistant
Hutchinson Community College