Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Makenzie Bell

Noblesville,IN

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration.

Overview

7
7
years of professional experience

Work History

Manager, Support Projects & Migrations

Orchard Software
Carmel, IN
01.2024 - Current
  • Leads a team of 10 employees, ensuring high productivity, and excellent customer service.
  • Assigns tasks to associates to fit skill levels and maximize team performance.
  • Developes and implements strategies to increase customer satisfaction and loyalty.
  • Resolves customer complaints and issues promptly, maintaining a positive brand image.
  • Evaluates individual and team business performance and identifies opportunities for improvement.
  • Delivers $4 Million in revenue yearly
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Support Project Lead

Orchard Software
Carmel, IN
07.2022 - 01.2024
  • Maintained accurate records of all project activities including changes, milestones achieved.
  • Prioritized tasks and assignments to maintain project momentum and meet critical deadlines.
  • Supervised a seven-member high-performance team.
  • Analyzed project outcomes and implemented lessons learned for continuous improvement.
  • Resolved conflicts within the project team to maintain a positive working environment.

Support Project Coordinator

Orchard Software
Carmel, IN
04.2019 - 07.2022
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.

Support Receptionist

Orchard Software
Carmel, IN
03.2018 - 04.2019
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Responded to inquiries from internal staff members regarding office operations.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Bachelor of Science - Business Administration

Purdue University Global
West Lafayette, IN
12-2024

Skills

  • Documentation and reporting
  • Time management
  • Verbal and written communication
  • Coaching and mentoring
  • Operations management
  • Revenue management
  • Customer service
  • Business administration
  • Strategic planning
  • Harvest LIS
  • Orchard Enterprise LIS

Affiliations

  • Girl Scout Leader 2018 - 2023

Timeline

Manager, Support Projects & Migrations

Orchard Software
01.2024 - Current

Support Project Lead

Orchard Software
07.2022 - 01.2024

Support Project Coordinator

Orchard Software
04.2019 - 07.2022

Support Receptionist

Orchard Software
03.2018 - 04.2019

Bachelor of Science - Business Administration

Purdue University Global

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Makenzie Bell