Makenzie Brown
Taylor,TX
Summary
Talented dental assistant skilled at completing daily assignments and contributing to team success. Always willing to take on any task, and always striving to learn new things. Adapts quickly to new needs and policies. Stays on top of demands in fast-paced environments by effectively using slow periods. Very dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical, and detail-oriented.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Austin Oral Surgery
09.2023 - 06.2024
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
Dental Assistant
Pecan St Dental
07.2022 - 09.2023
- Whitening Trays
- Digital X-Rays
- Sterilization
- Set Up / Break Down of Rooms
- Four Handed Dentistry
- Performed general chair-side duties for general dentistry, endo procedures, restorative procedures and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduling patient appointments
- Digital Charting
- Monitored patient comfort and safety during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing what was needed on a list to be ordered.
- Taking Payments
- Created and Presented Treatment Plans
- Tab 32 Software
Data Entry Clerk
Collateral Protection Insurance Associates
02.2021 - 07.2022
- Data Entry
- Faxing
- Customer Service
- Mail Clerk
- Emails
- Receptionist
- Excel Workbook
Dental Assistant Intern
Dental Health Associates
05.2020 - 02.2021
- Taking Vitals
- Digital X-Ray
- Treatment Planning
- NG Fabrication
- Front Desk
- Assisted during Endo, Restorative and Oral Surgery procedures.
- Sterilization
- Inventory Control
- Denture/Partials
- Four Handed Dentistry
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Houston Dental Assistant School
03.2022
High School Diploma -
Huntsville High School
Huntsville, TX05.2020
Skills
- Motivated Attitude
- Strong Communication Skills
- Honesty and Integrity
- Teamwork
- Patient Care
- Strong Attention to Detail
Timeline
Front Desk Coordinator
Austin Oral Surgery
09.2023 - 06.2024
Dental Assistant
Pecan St Dental
07.2022 - 09.2023
Data Entry Clerk
Collateral Protection Insurance Associates
02.2021 - 07.2022
Dental Assistant Intern
Dental Health Associates
05.2020 - 02.2021
Houston Dental Assistant School
High School Diploma -
Huntsville High School
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