Summary
Work History
Education
Skills
Interests
Extracurricular activities
Timeline
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Makenzie Carter

Rural Hall,NC

Summary

Dynamic Customer Service Representative with experience at Chick-Fil-A, adept at enhancing customer satisfaction through active listening and tailored solutions. Proven ability to manage high-stress situations and resolve conflicts effectively, fostering loyalty and positive relationships. Skilled in complaint resolution and experience in Microsoft Outlook, ensuring efficient communication and service delivery. Developed problem-solving abilities in fast-paced service environment. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Customer Service Representative

Chick-fil-A
11.2024 - Current

Working many positions such as

  • Point of sales
  • Bagging
  • Dessert and Drink making
  • Passing food

Interacting directly with customers of all walks of life

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

High School Diploma -

Early College of Forsyth
Winston-Salem, NC
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Microsoft outlook

Interests

  • I love trying new things such as food from different nations and cultures
  • I am a watercolour artist, taking watercolour classes has improved my skills greatly
  • Travel is something I value highly (especially by trains)
  • Love swimming!

Extracurricular activities

Swimming is something I do multiple times a week. I am trying my best to become a strong swimmer and stay physically fit. I am taking swimming classes and am working on signing up for a YMCA membership to keep swimming.

Timeline

Customer Service Representative

Chick-fil-A
11.2024 - Current

High School Diploma -

Early College of Forsyth

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Makenzie Carter