MAKENZIE ELICK
Summary
Logical Transportation Manager with 2 years background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents.
Overview
9
9
years of professional experience
Work History
Driver Manager
Transportation Concepts Inc.
03.2022 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Analyzed P&L reports and key performance indicators regularly to identify areas for improvement within the transportation department.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed full cycle recruitment process, ensuring a positive candidate experience from application to onboarding.
Driver Manager Trainee
Transportation Concepts Inc.
10.2021 - 03.2022
- Evaluated departmental processes regularly, refining workflows as needed to maximize efficiency and productivity levels.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
- Learned new materials, processes, and programs quickly, such as Ten Street, Samsara, and McLeod.
- Improved the accuracy of payroll data entry by establishing clear guidelines and implementing quality control measures.
Data Analyst
The Giant Group
02.2021 - 10.2021
- Managed the planning and development of multiple CRM softwares for the tax portion of the company, including Monday.com and Zoho One
- Integrated data to create reports, mainstream communication and automate tedious tasks
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
Assistant Manager
Amazing Lash
05.2020 - 02.2021
- Directly oversees, trains and evaluates three employees to ensure program and billing and proceduresrun efficiently and achieve goals
- Ability to work under pressure and multitask while maintaining accuracy and effective communicationwith the employees and clients
- Highest memberships sold, and capitalizing on 85% of walk-in sales.
Lash Consultant
Amazing Lash
09.2019 - 05.2020
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-linephone and setting appointments
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments.
Customer Service Leader
Wildflower Bread Company, 4290 East Indian School Rd
06.2015 - 06.2019
- Supervised and monitored the training progress of staff and assisted them in developing their skills bycoaching and encouragement
- Excelled in a fast paced work environment, while maintaining safe handling of food andcommunicating with co-workers
- Assisted customers with vast knowledge of the menu, while selling products contributing to theachievements of the store's sales.
Education
Bachelor of Science - Supply Chain Management
W.P. Carey School of Business, Arizona State University
Tempe, AZ03.2020
Skills
- Data Analysis Proficiency
- Multitasking Abilities
- Decision-Making
- Customer Service
- Team Building Competencies
- Technology Savvy
Timeline
Driver Manager
Transportation Concepts Inc.
03.2022 - Current
Driver Manager Trainee
Transportation Concepts Inc.
10.2021 - 03.2022
Data Analyst
The Giant Group
02.2021 - 10.2021
Assistant Manager
Amazing Lash
05.2020 - 02.2021
Lash Consultant
Amazing Lash
09.2019 - 05.2020
Customer Service Leader
Wildflower Bread Company, 4290 East Indian School Rd
06.2015 - 06.2019
Bachelor of Science - Supply Chain Management
W.P. Carey School of Business, Arizona State University
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