MAKENZIE FANNING

Built strong relationships with club members by delivering exceptional customer service & name recognition

Frequently responsible for training newly hired employees

Efficiently manage and organize multiple tables, ensuring attentive service for all guests

Work collaboratively with other wait staff to provide support for the restaurant

Hostess

Coordinate and seat guests by noting their arrival and placing them in suitable areas based on their preferences

Serve as a point of communication and oversee coordination among staff in a 250-person residence hall

Answer the phone as the line of contact for incoming calls and direct questions to the appropriate person

Provided prompt, friendly, and efficient service in a fast-paced dining environment. Took and delivered orders accurately, maintained knowledge of menu items and specials, and ensured customer satisfaction. Handled payments, resolved guest concerns, and worked collaboratively with kitchen and front-of-house staff to maintain smooth operations.