MaKenzie Fenton
Clarksville,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer/client satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Daycare Teacher
The Academy of Mount Juliet
Mount Juliet, TN
2024.02 - 2025.07
- Fostered a safe and nurturing environment for children to explore and learn.
- Implemented daily activities that promote social, emotional, and physical development.
- Collaborated with parents to discuss child progress and address concerns.
- Organized playtime activities that encourage teamwork and communication skills.
- Maintained classroom organization, ensuring materials were readily available and safe.
- Assisted in training new staff on classroom procedures and best practices.
- Monitored children's behavior, providing guidance to support positive interactions.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Encouraged creativity through art projects and storytelling.
- Introduced learning activities and imaginative play to teach children to explore.
- Participated in staff meetings and professional development workshops.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Developed and enforced positive strategies to encourage good behavior.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Sales Associate
Staples
Mount Juliet, TN
2020.08 - 2024.02
- Maintained organized displays and ensured merchandise was well-stocked and appealing.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service and store operations.
- Addressed customer inquiries and resolved issues in a timely manner.
- Educated customers about promotions and loyalty programs to drive engagement.
- Participated in training new associates on sales techniques and store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
Retail Sales Associate
Cracker Barrel
Nashville, TN
2018.10 - 2020.02
- Assisted customers with product selection and provided detailed product information.
- Operated point-of-sale system to process transactions efficiently.
- Stocked shelves and organized merchandise to maintain store presentation.
- Participated in inventory management, including receiving and counting stock.
- Maintained cleanliness and organization in the sales floor and storage areas.
- Attended training sessions to stay updated on product knowledge and store policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Addressed customer questions and concerns regarding products and services.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Assisted in the preparation and execution of physical inventory counts.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Kennel Technician
Two Rivers Veterinary Hospital
Donelson, TN
2018.04 - 2018.10
- Maintained cleanliness and organization of kennel facilities at Two Rivers Veterinary Hospital.
- Fed and monitored health of animals in care at Two Rivers Veterinary Hospital.
- Administered medications to animals as directed by veterinary staff.
- Observed animal behavior and reported concerns to veterinary team promptly.
- Ensured compliance with safety protocols in handling and caring for animals.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Provided humane treatment of all animals at all times.
- Walked animals outside to avoid accidents in play areas or bedding.
Education
High school or equivalent -
Skills
- Cash Handling
- Customer Service
- Kennel Experience
- Animal Care
- Pet Grooming
- Veterinary Assistant
- Retail Sales
- Dog Handling
- Veterinary Technician Experience
- Front Desk
- Pet Care
- Animal Handling
- Animal Restraint
- Inventory management
- Team collaboration
- Effective communication
- Conflict resolution
- Problem solving
- Strong work ethic
- Positive role model
- Multitasking and organization
- Curriculum planning
- Billing
- Proven team leader
- Approachable
- Report writing
Certification
- First Aid/CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales: Influence & Negotiation, Completed, 03/01/20, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Work Motivation, Completed, 07/01/20, Level of motivation and discipline applied toward work.
Timeline
Daycare Teacher
The Academy of Mount Juliet
2024.02 - 2025.07
Sales Associate
Staples
2020.08 - 2024.02
Retail Sales Associate
Cracker Barrel
2018.10 - 2020.02
Kennel Technician
Two Rivers Veterinary Hospital
2018.04 - 2018.10