Makenzie Green
Lee’s Summit,MO
Summary
Driven and dedicated professional with a passion for personal and professional growth. Currently pursuing a degree in History at Southern New Hampshire University, balancing academic goals with hands-on experience in customer service and sales. Recognized for strong leadership, communication skills, and a commitment to delivering exceptional service in both banking and hospitality industries. Highly motivated to contribute to a dynamic team and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Teller
Central Trust Bank
02.2020 - Current
- Provide exceptional service assisting customers with deposits, account management, and inquiries
- Answer calls and resolve customer concerns efficiently
- Support account openings/closures with personalized service
- Handle cash transactions accurately and balance cash drawer daily
- Identify opportunities to cross-sell banking products and services
- Assist with branch operations, including compliance and security procedures
- Contribute to branch sales goals through proactive customer engagement
- Mentor new tellers on operational procedures and customer service techniques
- Recognized for maintaining high customer satisfaction scores
Front Desk Supervisor
Hilton Garden Inn
12.2018 - 02.2020
- Delivered outstanding guest experiences through check-in/out services
- Assisted management with supply orders, scheduling, reservations, and phone support
- Trained and supervised front desk staff to ensure high performance
- Handled guest complaints with professionalism and resolved issues promptly
- Managed daily financial reports and cash handling procedures
- Promoted hotel loyalty programs and consistently exceeded enrollment targets
- Coordinated with housekeeping and maintenance teams to ensure guest satisfaction
- Implemented front desk procedures to streamline operations and improve efficiency
- Assisted in organizing hotel events and group reservations to maximize occupancy
Education
History
Southern New Hampshire University
01.2025
Diploma - undefined
Lee’s Summit North High School
Lee’s Summit, MO01.2009
Skills
- Sales Expertise
- Customer Relationship Management
- Customer Needs Identification
- High-volume Transaction Handling
- Exceptional Communication
- De-escalation
- Team Collaboration
- Leadership
- Mentoring
- Banking Software Systems
- Data Entry
- Record-keeping
Timeline
Teller
Central Trust Bank
02.2020 - Current
Front Desk Supervisor
Hilton Garden Inn
12.2018 - 02.2020
Diploma - undefined
Lee’s Summit North High School
History
Southern New Hampshire University
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